Automotive Service Advisor

1 month ago


Brisbane, Queensland, Australia AUTOrecruit Full time

Award-winning dealership in Victoria is seeking a dedicated and enthusiastic Service Advisor to join their team in Dandenong.

Company Overview

With over 840 employees, this dealer has earned multiple awards across Victoria and Tasmania for delivering excellent customer service and offering a supportive work environment.

About the Role

As a Service Advisor, you will be the key point of contact for customers, ensuring they receive high-quality service and have a seamless experience throughout their visit. You will collaborate closely with skilled technicians to ensure every customer is well-informed and their vehicles are maintained to the highest standards.

Key Responsibilities
  • Greet customers, manage service bookings, and provide quotes, updates, and information on vehicle services and repairs
  • Liaise between customers and technicians to deliver timely, efficient service
  • Maintain a high level of customer satisfaction and process orders, warranties, and payments
Requirements
  • Previous experience in a Service Advisor or customer-facing role (automotive industry preferred)
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment with attention to detail
  • A customer-focused attitude and passion for delivering exceptional service
  • Ideal familiarity with ERA systems (though training will be provided if not)
Benefits

This opportunity offers career progression opportunities, a fun and collaborative work environment, and a focus on employee satisfaction. You'll also enjoy perks like food trucks on-site every month.

Estimated Salary: $65,000-$80,000 per annum

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