IT Field Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeField Full time $60,000 - $80,000

We are seeking a skilled IT professional to join our Technology Operations team. This is a fantastic opportunity for someone with strong service desk experience who is ready to step into a field-based position, working closely with various locations.

About the Role

Reporting to the IT Operations Manager, you will provide both on-site and remote Level 1-2 support to staff across multiple sites. You will be responsible for maintaining hardware, software, and network systems, while ensuring a high level of customer service to end users.

Key Responsibilities:
  • Providing on-site and remote technical support across all sites and the Southbank Support Office.
  • Installing, configuring, and maintaining end-user devices, networks, and peripherals.
  • Proactively scheduling and conducting site visits to ensure smooth operations and identify improvement opportunities.
  • Troubleshooting hardware, software, and network issues, escalating as required.
  • Supporting the transition from managed services to in-house IT operations.
  • Maintaining accurate documentation, checklists, and inventory records.
  • Building strong relationships with stakeholders and end-users to understand and address technology needs.
About You

You are someone who thrives in a customer-focused IT role and enjoys being hands-on with technology. You take pride in solving problems, building trust with users, and being the go-to support for a variety of IT issues.

  • Essential:
       Minimum 2 years' experience in an IT Service Desk or Support role.
       Strong skills in Windows end-user support, Microsoft 365, and iPad support.
       Valid driver's license and ability to travel across locations.
       Valid Working with Children Check (or ability to obtain).
  • Desirable:
       Experience with Cisco Meraki, Intune, or Azure / Entra.
       Technical certifications (e.g., Microsoft 365 Fundamentals, ITIL Foundation).
       Experience in multi-site or field support environments.

You will be successful if you have a genuine customer service mindset and enjoy working with non-technical users, are self-sufficient, proactive, and organized in planning your weekly site visits, take pride in being part of a collaborative team but thrive in an autonomous role, and want to grow your career in IT field support, not just use the role as a stepping stone.

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