Field Service Support

1 week ago

Melbourne, Victoria, Australia Zone It Solutions Full time

We are looking for Field Service Support for Melbourne-based projects for a large-scale project. This is a permanent role with a global IT service leader.

**Requirements**:

- Performing service tasks, identifying technical problems, and making analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades, retrofits, end-of-life services, replacements, etc.)
- Contributing to customer satisfaction by executing service work according to customer orders and expectations.
- Creating and maintaining a good relationship with customers and understanding their needs. Identifying new sales opportunities and communicating them internally
- Preparing all documents and reports to be signed by the customer representative. Making sure that reporting work is done in a timely manner and following up when needed
- Proactively identifying potential equipment failures and requests proactive corrective actions. Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future
- Proactively identifying suggestions for product and quality improvement and communicating them further in the ABB organization.
- Providing recommendations to management to improve operations and customer service

**Benefits**:
**About Us**:
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

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