Service Delivery Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeTransformation Full time $80,000 - $120,000

Job Title: Service Operations Transformation Manager

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Job Description:

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We are seeking an experienced and forward-thinking Service Operations Transformation Manager to join our leadership team. This is a newly created role, offering the opportunity to shape the future of our service delivery by driving transformation, efficiency, and continuous improvement.

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Key Responsibilities:

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- Lead transformation and improvement initiatives across the region, supporting large investments in our Service Centres and continuous improvement projects.

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- Strengthen service quality by identifying and closing process gaps, improving efficiency, and ensuring operational excellence.

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- Create a technical support community by guiding Product and Application experts and providing tools and processes to ensure support can be provided to the Operations team whenever required.

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- Develop people and competence by identifying training needs, supporting competence development frameworks, and creating a culture of continuous learning and improvement.

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Requirements:

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- Proven experience in service operations, transformation, or continuous improvement, ideally in a complex manufacturing or industrial environment.

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- Strong background in lean management, continuous improvement, or transformation/investment projects.

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- Ability to balance strategic thinking with hands-on execution.

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Benefits:

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- The chance to build and lead a transformation agenda with direct impact across Oceania.

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- A strategic role with real ownership, working closely with the Service Operations leadership team.

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What We Offer:

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A collaborative workplace based on care and empowerment where you can make a difference and grow towards other senior leadership roles in your career.

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