Service Delivery Expert

1 week ago

Sydney, New South Wales, Australia beBeeServiceDelivery Full time $90,000 - $120,000

We are seeking a highly skilled Service Delivery Professional to lead our national team of support technicians. This role combines exceptional service delivery, leadership and operational oversight.

Key Responsibilities
  • Deliver high-quality services to clients through seamless collaboration with internal teams such as Dispatch, Projects, and Client Services.
  • Ensure compliance with SLAs and drive continuous improvement initiatives.
  • Support day-to-day operations and work closely with stakeholders across the business to meet client needs.

The ideal candidate will possess technical expertise, strong customer-facing skills, and a deep understanding of ITIL-based service delivery. They will be proactive, accountable and solutions-focused with excellent communication and stakeholder management skills.

Requirements
  • Technical literacy and experience in service delivery or a related discipline within an MSP, MSSP or integrator environment.
  • Solid commercial acumen and ability to deliver outcomes for clients.
  • Deep understanding of ITIL-based service delivery and passion for structured, high-quality client service.
  • Outstanding communication and stakeholder management skills, with the ability to build trust and influence outcomes.

We offer a competitive salary package, flexible work arrangements, opportunities for personal and professional growth, and a dynamic work environment. If you are a motivated and experienced service delivery professional looking for a new challenge, we encourage you to apply.

Benefits
  • Competitive salary package.
  • Flexible work arrangements.
  • Opportunities for personal and professional growth.
  • Dynamic work environment.
About Us

We are a growing company that values our employees and provides them with opportunities for growth and development. We believe in a culture of inclusivity and respect, and we strive to create a positive and supportive work environment.

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