Building Exceptional Customer Experiences

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomer Full time $90,292 - $124,991
Concierge Manager Assistant

This role is ideal for individuals who are passionate about delivering exceptional customer experiences.

Job Description:

  • As a Concierge Manager Assistant, you will be responsible for supporting the concierge team in ensuring seamless customer journeys.
  • You will work closely with the Concierge Manager to drive customer satisfaction and engagement.
  • Assist in developing strategies to improve customer interactions and drive bookings for MECCA services.

Key Responsibilities:

  • Support in delivering exceptional service experiences and uphold service standards and protocols.
  • Assist in handling complex customer queries and complaints.
  • Work closely with the Trading Managers and Events and Activations Manager to build a high-performing team.

Requirements:

  • Proven track record of building and nurturing high-performing teams.
  • Demonstrated success in driving store KPIs focused on elevating customer satisfaction.
  • Strong awareness of local events, industry trends, and competitor activities.

Benefits:

  • World-class education opportunities.
  • Competitive parental support program.
  • Monthly performance bonus program.

At MECCA, we believe that beauty has the power to change lives. Our social change movement, MECCA M-POWER, supports incredible organisations dedicated to creating a future where the next generation can thrive.



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