Senior Medical Secretary

6 days ago

Council of the City of Sydney, Australia Associate Professor Sanjay Warrier Full time

Company Overview

We are a dedicated team of medical professionals committed to delivering exceptional patient care and service. Our practice is led by Associate Professor Sanjay Warrier, who values compassion, empathy, and teamwork.

Job Description:

The Senior Medical Secretary will play a key role in supporting our doctors and ensuring the smooth operation of our practice. This includes managing patient records, coordinating appointments, and providing high-level administrative support.

Responsibilities:

  • Liaise with patients in a professional, courteous, and empathetic manner
  • Handle complex patient queries in a professional and courteous manner
  • Manage incoming mail and email enquiries in a timely manner
  • Scan, email, and fax medical correspondence accurately
  • Confidentially manage patient medical records
  • Schedule new and existing patient appointments
  • Assist with other administrative tasks as required
  • Support the Practice Manager with ad-hoc tasks as needed

Additional Responsibilities:

  • Diary management – Booking, coordinating, or rescheduling meetings as directed by the doctors or Practice Manager
  • Handle complex patient billing inquiries
  • Liaise with surgeons for complex patient matters
  • Prepare and distribute theatre lists to necessary parties
  • Get documentation signed by the surgeons and returned to appropriate parties
  • Handle ad-hoc requests as directed by A/Prof Warrier

Requirements:

  • A minimum of three years' experience in a medical administration setting
  • Exceptional customer service skills with a high level of compassion and empathy
  • An excellent command of the English language, both written and oral
  • Demonstrate a high level of computer literacy, including proficiency in Microsoft Office and practice management software
  • Previous experience handling private medical billing and invoicing
  • A 'can do' attitude and a willingness to learn and grow with the practice
  • Strong time management and organisational skills with a keen eye for detail
  • Ability to multitask and work under pressure with a proven record to follow through with requests
  • Ability to work within a team as well as autonomously
  • Ability to guide and support team members
  • Experience working in a private surgical practice
  • Proven knowledge of medical terminology

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