Medical Secretary/practice Manager

7 months ago

Sydney, Australia South by Southwest Specialists Full time

Join Our Team as a Medical Secretary/Practice Manager

South by Southwest Specialists - Hurstville & Gledswood Hills

Are you looking for a rewarding career in healthcare administration? Do you have the skills and experience to manage and oversee the operations of two busy specialists clinics? Do you want to work with a team of highly qualified and compassionate professionals who are dedicated to providing exceptional patient-centred care? If you answered yes to these questions, then we have the perfect opportunity for you

Who We Are

South by Southwest Specialists is a leading specialist clinic that seeks to improve the health of our community. We offer a range of services across various specialties, including rheumatology, endocrinology and geriatric and general medicine. We have two modern and well-equipped boutique clinics located in Hurstville and Gledswood Hills, where we serve a diverse and growing patient population. Our mission is to deliver excellence and compassion in everything we do, from diagnosis to treatment to follow-up care.

What We Are Looking For

We are looking for a dynamic and organised individual to join our team as a Medical Secretary/Practice Manager. This is a full-time position that will require you to work across both our clinic sites as needed. You will be responsible for:

- Managing and overseeing all day-to-day administrative tasks, such as scheduling appointments, answering phone calls, processing referrals, billing, and maintaining records.
- Managing and training our administrative team, ensuring they provide high-quality customer service and adhere to policies and procedures.
- Implementing and updating policies and procedures to ensure compliance with relevant regulations and standards.
- Onboarding new specialists and ensuring they have the necessary equipment, software, and support to operate smoothly.
- Implementing and executing tailored marketing strategies to promote our clinic and attract new patients and referrals.

**Responsibilities**:

- Manage the day-to-day administrative operations of the clinic, including scheduling appointments, calendars, billing, and managing patient flow to ensure efficient service delivery.
- Oversee inventory management and ordering of office supplies, ensuring adequate stock levels at both sites.
- Collaborate with internal and external healthcare providers, staff and vendors to optimize clinic workflows and enhance patient care experiences.
- Maintain electronic health records (EHR) and ensure compliance with patient privacy regulations (Australian Privacy Principles).
- Coordinate recruitment, training, supervision and mentoring of administrative staff.
- Provide leadership and supervision to all clinic staff, including delegation of tasks, performance management, and fostering a positive work environment.
- Handle insurance claims processing and liaise with third party insurance companies to resolve billing issues.
- Manage the submission of Pharmaceutical Benefits Scheme (PBS) and Provider Digital Access (PRODA) uploads, ensuring accuracy and compliance with regulatory requirements.
- Develop and maintain staff schedules and rosters, ensuring adequate coverage and compliance with employment regulations.
- Ensure adherence to clinic policies and procedures, including WHS, infection control protocols, and patient-centred care standards.
- Manage onboarding of new practitioners and develop marketing materials and strategies to attract new specialists to the clinic, promoting its services and benefits.
- Prepare and present quarterly reports for board meetings, including relevant and requested metrics and performance indicators.

What You Need

To be successful in this role, you will need:

- Previous experience in a medical office setting, preferably in a management role.
- Proficiency in medical terminology and understanding of healthcare administrative processes.
- Strong communication skills, both verbal and written, with the ability to interact effectively with patients and staff.
- Excellent organisational abilities and attention to detail, with the capacity to prioritize tasks efficiently.
- Flexibility to work across two clinic sites as required.
- Knowledge of medical billing practices and insurance procedures is an asset.
- Certificate IV in practice/business/medical administration or Diploma in Practice Management or equivalent qualification will be considered favourably.

What You Get

By joining our team, you will get:

- A competitive salary package.
- A supportive and collaborative work environment.
- A chance to work with a team of highly qualified and compassionate specialists and staff.
- An opportunity to grow and develop your skills and career in healthcare administration.
- A rewarding and fulfilling role that makes a difference in the lives of our patients and community.

**Salary**: $46,811.43 - $84,278.64 per year

**Benefits**:

- Employee mentoring program

Schedule:

- 8 hour shift

Supplemental pay ty

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