Customer Experience Ambassador
6 days ago
We're a leading membership and leisure travel company, and we're passionate about putting the world on vacation. Our mission is to deliver outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year.
About the Role
As a Guest Experience Host, you'll be responsible for the day-to-day operation of the front desk, greeting and registering owners and guests, and providing information on local area attractions. You'll also be responsible for completing all department-related paperwork and using communication equipment.
Key Responsibilities
- Greet and register owners and guests
- Provide information on local area attractions
- Complete department-related paperwork
- Use communication equipment
What We Offer
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities
Requirements
- Previous experience within a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated, and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public, and school holidays
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