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Customer Experience Representative
2 months ago
About the Role:
As a Member Services Officer with Workforce Australia For Individuals, you will be the face of our organization, providing exceptional customer service to our members and visitors. You will be responsible for creating a positive and inclusive experience, ensuring that our members feel valued and supported.
Key Responsibilities:
- Provide exceptional customer service to members and visitors, responding to their queries and concerns in a timely and professional manner.
- Assist members with their membership queries, including membership sales, renewals, and cancellations.
- Develop and maintain relationships with members, understanding their needs and preferences to provide personalized service.
- Work collaboratively with the team to achieve sales and membership targets.
- Participate in ongoing training and development to enhance your skills and knowledge.
What We Offer:
As a Member Services Officer with Workforce Australia For Individuals, you will have the opportunity to work in a dynamic and entrepreneurial organization, with a focus on creating a positive and inclusive experience for our members. You will be part of a team that is passionate about making a real difference in the community, and you will have the opportunity to develop your skills and knowledge in a supportive and collaborative environment.
Requirements:
To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of people. You will also need to be proactive, enthusiastic, and passionate about delivering exceptional customer service.
