Senior Hospitality Team Lead

5 days ago

Gold Coast, Queensland, Australia beBeeFrontOfficeManager Full time $60,000 - $80,000

Job Title: Front Office Manager

We are seeking a seasoned hospitality professional to lead our Front Office team.

The successful candidate will have prior experience in a similar role, with a strong background in customer service and a proven ability to motivate and develop teams.

About the Role:

  • Lead and manage Front Office operations to deliver exceptional guest-focused service while ensuring alignment with brand standards and financial KPIs (RPS, NPS, Loyalty, Upsell, etc.).
  • Ensure efficient daily operations including check-in/out, room allocations, lobby services, and night audit processes, with active presence during key guest periods.
  • Collaborate across departments (Reservations, Housekeeping, Engineering, Finance) to ensure seamless service, maintenance resolution, and accurate billing and reporting.
  • Manage financial performance by controlling costs, forecasting revenue/occupancy, overseeing budgets, and ensuring accurate cash handling and reconciliation.
  • Lead and develop the Front Office team through recruitment, structured training, coaching, regular feedback, and performance management to build a high-performing culture.
  • Foster strong guest relations by handling VIP needs, special requests, complaints, and feedback, always aiming to exceed guest expectations and promote loyalty.
  • Champion health, safety, and security standards, including WHS procedures, emergency responses, and safe work practices for guests and team members.
  • Drive brand alignment and representation, upholding Ennismore and Mondrian values in conduct, service delivery, communication, and appearance.
  • Ensure compliance with legal and company policies, including RSA, licensing, confidentiality, equal opportunity, and anti-discrimination.

About You:

  • A minimum of 2 years' experience in a leadership role within Front Office or a similar environment.
  • Demonstrated leadership experience within the customer service industry.
  • Possess a strong background in Front Office procedures and Opera PMS. Opera Cloud preferred.
  • Experience with forecasting, budgeting and Revenue Management principles.
  • Proven experience managing rosters and costs to achieve budgets and targets.
  • Demonstrated ability to coach, mentor, develop and inspire teams.
  • Responsible Service of Alcohol Certificate or willingness to obtain one.
  • Current First Aid Certificate or willingness to obtain one.

  • Senior Hospitality Lead

    5 days ago

    Gold Coast, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000

    Job OpportunityWe are seeking a Senior Hospitality Lead to manage our high-volume cocktail bar and event venue. As a key member of our team, you will be responsible for delivering exceptional guest experiences and leading a talented group of professionals.About the RoleLead day-to-day operations, ensuring timely service and meeting charter...

  • Leading Hospitality Teams

    1 week ago

    Gold Coast, Queensland, Australia beBeeLeadership Full time $90,000 - $100,000

    Assistant Manager RoleWe are seeking an experienced leader to join our hospitality team in a key management role. The successful candidate will have a passion for delivering exceptional customer service and leading high-performing teams.Key Responsibilities:Lead a team of hospitality professionals to deliver outstanding customer experiences.Collaborate with...

  • Leading Hospitality Teams

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeHospitality Full time $45,000 - $65,000

    Lead and Grow a TeamAre you looking for an opportunity to elevate your leadership career in hospitality?As a key member of our operations team, you will play a pivotal role in delivering hands-on support to ensure service excellence.Your Key Responsibilities:Provide strong supervision and leadership to the team, fostering a positive work environmentDevelop...

  • Hospitality Team Lead

    2 days ago

    Gold Coast, Queensland, Australia beBeeVenue Full time $60,000 - $81,000

    Job RoleA key player in maintaining a thriving venue is sought after to lead and motivate the team.This position involves supporting operational tasks, motivating staff, and ensuring all areas are running smoothly during shifts.Key ResponsibilitiesEnsure every area of the venue is running efficiently during shiftsMotivate the team to build a positive working...

  • Hospitality Team Lead

    1 week ago

    Gold Coast, Queensland, Australia beBeeLeader Full time $50,000 - $70,000

    Leadership RoleWe are seeking an experienced and charismatic individual to lead a dynamic team in a fast-paced hospitality environment.About The PositionThe successful candidate will be responsible for maintaining a positive atmosphere, ensuring excellent customer service, and managing a small crew with autonomy.Develop strong relationships with customers...

  • Hospitality Team Lead

    3 days ago

    Gold Coast, Queensland, Australia beBeeLeadership Full time $55,000 - $73,000

    Job SummaryThe Food & Beverage Supervisor is a key role within our hospitality team, responsible for overseeing the efficient operation of breakfast buffets and a la carte dinner services.This position requires strong leadership skills, with the ability to effectively manage teams and drive customer satisfaction.Main Responsibilities:Assist in the planning...

  • Hospitality Team Lead

    3 days ago

    Gold Coast, Queensland, Australia beBeeLeadership Full time $72,000 - $96,000

    Key Responsibilities:We are seeking a dynamic leader to join our hospitality team. As a Team Leader, you will be responsible for leading a high-performing team of professionals to deliver exceptional guest experiences.Lead and supervise a team of staff during events, ensuring exceptional customer service and guest interaction.Manage day-to-day operations in...

  • Senior Team Lead Role

    19 hours ago

    Gold Coast, Queensland, Australia beBeeLead Full time $100,000 - $120,000

    Senior Team LeadWe're seeking a seasoned professional to oversee the daily operations of our establishment. As Senior Team Lead, you'll be responsible for ensuring seamless service delivery, team morale, and customer satisfaction.This is an exciting opportunity to join our dynamic team and contribute to our continued success. If you have experience in...

  • Senior Hospitality Manager

    1 week ago

    Gold Coast, Queensland, Australia beBeeHospitality Full time $62,400 - $92,480

    Job Title: Senior Hospitality ManagerJob Description:We are seeking a highly skilled and experienced Senior Hospitality Manager to lead our Food & Beverage team. The ideal candidate will possess excellent leadership skills, a strong focus on quality, and the ability to motivate and develop their team.Responsibilities:Monitor and motivate team members to...

  • Senior Hospitality Leader

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeHospitality Full time $60,000 - $80,000

    Job SummaryWe are seeking an experienced and dynamic Senior Hospitality Leader to join our team. This is a fantastic opportunity for someone who has a passion for delivering exceptional customer service and creating a positive work environment.About the RoleAs a Senior Hospitality Leader, you will be responsible for overseeing the daily operations of our...