Operations Support Manager
1 day ago
We are seeking an experienced Operations Support Manager to join our team at Civeo Australia. As a key member of our Operations team, you will play a critical role in ensuring the delivery of safe, consistent, and profitable world-class hospitality services to our clients.
Key Responsibilities- Support the execution and implementation of operational components of business improvement projects
- Collaborate with the General Manager of Operations to ensure consistency of operational processes, decisions, contract management, and client communication and liaison across all client-owned Civeo villages
- Coordinate and oversee business process and reporting compliance on behalf of the General Manager of Operations, in collaboration with Operations Managers and other key stakeholders
- Maintain client relationships by ensuring the flow of information and communications between the client and the relevant Civeo individual, department, or contract manager
- Bachelor's degree in hospitality, commerce, or a related field, or significant experience in a related field
- Outstanding stakeholder engagement and influencing skills
- Senior-level attainment in the service industry, hospitality, or high-volume multi-site services
- Experience in developing and implementing strategies
- Experience working with and facilitating cross-functional and geographically dispersed teams
- Experience managing a budget of $1m+ and delivering clearly defined, stretching KPIs
- Experience with ISO, HACCP, and other quality standards
- Experience with functional IT systems, their implementation, use, and development
- Evidence of managing multiple projects simultaneously from concept to post-implementation reporting
- Experience working with client/customer relationship programs and analytics
- Experience with lean thinking and business efficiency
- Ability to write high-level reports and correspondence and deliver effectively to all levels in our organization
- Proficient with hospitality reservations systems, stock control, and POS hospitality systems
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