Operations Support Manager

1 day ago


Perth, Western Australia Civeo Full time
About the Role

We are seeking an experienced Operations Support Manager to join our team at Civeo Australia. As a key member of our Operations team, you will play a critical role in ensuring the delivery of safe, consistent, and profitable world-class hospitality services to our clients.

Key Responsibilities
  • Support the execution and implementation of operational components of business improvement projects
  • Collaborate with the General Manager of Operations to ensure consistency of operational processes, decisions, contract management, and client communication and liaison across all client-owned Civeo villages
  • Coordinate and oversee business process and reporting compliance on behalf of the General Manager of Operations, in collaboration with Operations Managers and other key stakeholders
  • Maintain client relationships by ensuring the flow of information and communications between the client and the relevant Civeo individual, department, or contract manager
Requirements
  • Bachelor's degree in hospitality, commerce, or a related field, or significant experience in a related field
  • Outstanding stakeholder engagement and influencing skills
  • Senior-level attainment in the service industry, hospitality, or high-volume multi-site services
  • Experience in developing and implementing strategies
  • Experience working with and facilitating cross-functional and geographically dispersed teams
  • Experience managing a budget of $1m+ and delivering clearly defined, stretching KPIs
  • Experience with ISO, HACCP, and other quality standards
  • Experience with functional IT systems, their implementation, use, and development
  • Evidence of managing multiple projects simultaneously from concept to post-implementation reporting
  • Experience working with client/customer relationship programs and analytics
  • Experience with lean thinking and business efficiency
  • Ability to write high-level reports and correspondence and deliver effectively to all levels in our organization
  • Proficient with hospitality reservations systems, stock control, and POS hospitality systems


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