Operational Support Specialist

7 days ago


NewcastleMaitland, Australia beBeeAdministrative Full time $50,000 - $65,000
Job Overview

As a Support Officer, you will play a pivotal role in ensuring seamless operations across various areas, regions, and functions. This position demands exceptional communication skills, robust organisational abilities, and an unwavering commitment to delivering outstanding customer service.

Key Responsibilities:
  • Provide reliable administrative support to colleagues, clients, and stakeholders by utilising your expertise in effective time management, prioritisation, and problem-solving.
  • Collaborate with teams to drive best practice, consistency, and high-quality outcomes.
  • Forge positive relationships through clear communication, collaboration, and engagement across the team and with internal and external stakeholders.
  • Be prepared to adapt and contribute to multiple streams and activities as required.
Requirements:
  • Essential:
    • Commitment to upholding the highest standards of professionalism and integrity.
    • Previous experience in an administrative or similar role is highly valued.
    • Excellent telephone etiquette and communication skills are paramount.
    • Strong verbal communication skills and ability to articulate information clearly.
    • Effective organisational skills, including excellent time management and prioritisation.
    • Knowledge of relevant compliance requirements and industry regulations.
    • Displays initiative, analytical, and problem-solving skills.
    • Ability to work independently and as part of a cohesive team.
    • Empathy, patience, and a commitment to delivering exceptional customer service principles.
  • Desirable:
    • Certificate III in Administration, Aged Care, Project Management, or related fields.
    • Certificate IV or Diploma in Aged Care, Administration, Project Management, or related fields.
    • Knowledge of the Home Care Package Operations Manual and Aged Care Quality Standards.


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