Front Office Representative

1 month ago


North Narrabeen, Australia The NRMA Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Attendant at NRMA Sydney Lakeside Holiday Park.

Key Responsibilities
  • Provide exceptional guest service and ensure a warm welcome to our holiday park.
  • Efficiently manage front office operations, including check-in and check-out processes.
  • Handle incoming phone calls and respond to guest inquiries in a professional and courteous manner.
  • Be knowledgeable about our accommodation offerings and services, and make recommendations to guests as needed.
Requirements
  • Outstanding customer service skills and a passion for delivering exceptional guest experiences.
  • Well-presented, friendly, and welcoming demeanor.
  • Ability to work effectively in a team environment and provide support to colleagues as needed.
  • Great problem-solving skills and the ability to multitask in a fast-paced environment.
  • Reception/Front Office/Admin/Sales Agent experience preferred, with a strong understanding of hospitality industry principles.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Travel discounts and perks, including SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • Complimentary myNRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants, and more.
About Us

At NRMA Parks & Resorts, we celebrate and welcome difference, and we're committed to creating an inclusive workplace where our people feel respected, heard, valued, and connected. We're passionate about delivering exceptional guest experiences and providing opportunities for our team members to grow and develop their careers.



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