
Enterprise Onboarding Coordinator
1 week ago
We are seeking a highly skilled Onboarding Specialist to join our team. The ideal candidate will have 2-4 years of experience in an implementation, onboarding, or project management role, preferably within SaaS, tech, or hospitality industries.
- Key Responsibilities:
- End-to-end onboarding: Guide suppliers through the onboarding process, ensuring they're set up for success.
- Project management & training: Manage onboarding projects, map out processes, and deliver training that empowers suppliers to use the platform confidently.
- Problem-solving & process improvements: Identify common customer challenges and develop better solutions to enhance the onboarding experience.
- Customer collaboration: Work closely with suppliers to gather functional and technical requirements, ensuring the platform meets their needs.
- Solution design: Translate requirements into actionable onboarding plans, including high-level solution designs and system configurations.
- Testing & troubleshooting: Participate in testing and manage technical escalations through to resolution, working closely with internal teams to resolve issues efficiently.
- Project tracking & reporting: Maintain project plans with clear tasks, milestones, and timelines, ensuring smooth execution.
Requirements:
- Strong ability to establish and manage clear project goals and timelines, ensuring successful delivery.
- Experience in process optimisation and best practices, with a focus on continuous improvement.
- Strong communication skills - able to break down technical concepts and convey key messages clearly.
- Proactive, can-do attitude with a knack for problem-solving and influencing outcomes.
- Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Benefits:
- Energy and resilience in spades
- Highly results orientated
- Ready for a new challenge and able to hit the ground running
Ours is a small team where we love seeing each other win so team attitude is a must.
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