Senior Business Intelligence Analyst Position

7 days ago

Brisbane, Queensland, Australia beBeeQuality Full time $80,000 - $120,000
Job Opportunity

This role involves working as a Quality Assurance Analyst to support the Know Your Customer (KYC) team.

The KYC Quality Assurance (QA) team plays a vital part in the Bank's Controls environment, ensuring quality, completeness, and accuracy through continuous analysis of internal standards, procedures, and regulatory requirements.

The QA team supports the review of KYC activities performed by Onboarding, KYC Refresh, and Enhanced Customer Due Diligence (ECDD) teams, as well as Vendors who assist in the process that support the firm's KYC Program, focusing on review and analysis of customer records.

Key Responsibilities:

  • Accurately and effectively check KYC information using key systems while meeting team and individual KPIs
  • Deliver on agreed daily targets, communicate progress, and resolve escalations
  • Maintain confidentiality of customer information in line with internal policies
  • Support and motivate the team in meeting individual and team targets
  • Conduct call quality control checks to ensure procedures are adequately followed and provide feedback as required
  • Assist the Manager with work allocation and tracking team performance
  • Analyse and interpret data for reporting
  • Assist with ad hoc KYC tasks

About You

You will be responsible for delivering high-quality results in a fast-paced environment while maintaining confidentiality and upholding company values.

What We Offer

We provide flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave, paid volunteer days, purchase annual leave, BUPA Corporate Plan, Employee Assistance Program, accessible work support, gym offers, shopping discounts, technology promotions, travel benefits, and employee diversity network groups.

Our Culture

We value empathy, integrity, and making a difference. We foster a workspace that leverages difference, creating new possibilities where our people feel confident to bring their best selves to work every day.

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