
Pet Aftercare Professional
3 days ago
At Invocare, we pay tribute to the unwavering love pets bring to our lives. We provide dignified and professional pet aftercare services to families in their time of need.
About This Role- Deliver exceptional customer service across various channels including phone, email, online chat, bookings, and social media
- Coordinate pet viewings, ash collections, and client visits with professionalism and attention to detail
- Collaborate with internal teams to ensure seamless service delivery
This position involves preparing pets and viewing rooms to the highest standards, managing client payments, scheduling and managing vet, home, and office collections, and accurately processing client and vet data and maintaining records.
Our Core Values – CARES- Collaboration: Respect and value one another
- Accountability: Act with integrity, honesty, and fairness
- Responsiveness: Put clients first, listening and acting to exceed expectations
- Excellence: Innovate and improve continuously
- Safety: Ensure everyone's safety, everywhere, every day
We seek an empathetic and compassionate individual who is physically capable of lifting moderate weights and standing for extended periods, Q Fever vaccinated (or willing to obtain), and possesses high attention to detail and ability to follow procedures.
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