Concierge Team Member

6 days ago


Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time
About the Role

As a Concierge Team Member at Allianz Australia Services Pty Ltd, you will be the first point of contact for clients, customers, and employees. Your primary responsibility will be to ensure a seamless experience for visitors, guests, and employees by managing phone and guest inquiries, visitors, deliveries, and catering to meeting rooms according to security procedures, internal protocols, and customer service expectations.

About the Responsibilities
  • Act as the first point of contact to welcome clients, customers, and employees, providing a seamless experience, and managing phone and guest inquiries, visitors, deliveries, and catering to meeting rooms according to security procedures, internal protocols, and customer service expectations.
  • As custodians of the environment, including the Lobby, Client and Workplace floors, the Concierge team ensures the site is presented, maintained, and utilized within workplace guidelines.
  • Manage and facilitate all meeting room requests and bookings, including setup, and reset for corporate events, while maintaining knowledge of audio-visual equipment to assist users with their requirements.
  • Maintain up-to-date internal and external contact lists, ensuring provider agreements and organizational structure and employee changes are current and correct.
  • Provide ad hoc facilities management support by closing maintenance tickets, reporting building issues, ordering office supplies, managing access passes and locker storage per security policies, and ensuring timely receipt and dispatch of parcels according to AAL procedures.


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