Operations Audit

4 weeks ago

Brisbane, Queensland, Australia McMillan Shakespeare Limited Full time
Job Summary

We are seeking a highly skilled and experienced Operations Audit & Compliance Team Leader to join our team. As a key member of our Operations team, you will be responsible for owning and facilitating all internal and external audit functions required for Operations across Maxxia and RemServ.

Key Responsibilities
  • Grow the audit management functionality within operational areas and work with GRS operations teams to ensure compliance and readiness for all internal and external audits.
  • Maintain a view of key outcomes from audits that require change to GRS operations and work with operational leaders to determine steps required to implement changes across people, process, or technology.
  • Work with contract managers of major contracts to ensure employer assurance programs are supported and manage any changes required for GRS operations, identifying areas of the business impacted and urgency of the change.
  • Build and maintain stakeholder relationships across multiple areas of MMS, including Tax and Compliance, Client Strategy and Engagement, and Business Systems.
  • Engage with external stakeholders to ensure business needs are met in all interactions, challenging external stakeholders when required to support the best possible outcome for the client and business.
  • Manage a team towards achieving team-based and individual KPIs, including operational, customer service, and sales metrics, conducting one-on-one and team meetings to assist in developing a high-performing team.
  • Manage workflow and real-time queues via task allocation, monitoring productivity and quality as required.
Requirements
  • Foster productive working relationships with key stakeholders.
  • Interpret numerical data and complex information to complete required tasks.
  • High level of written and verbal communication skills.
  • Ability to work under pressure, achieve deadlines, and manage time effectively.
  • Engage with and manage stakeholders to achieve outcomes.
What We Offer
  • Strong people-first culture.
  • Flexible/hybrid working to enhance work-life balance.
  • Novated lease benefits and discounts.
  • 12 weeks paid parental leave and access to our Parents Portal.
  • Exempt Employee Share Plan.
  • Paid Income Protection Insurance under MMSG default Super plan.
  • Access to a broad range of learning and development programs.
  • Career break and volunteering leave.
  • Access to Employee Assistance Program and annual Flu vaccination.
  • Lifestyle Rewards program.

We are an employer who embraces Diversity, Equity & Inclusion, and we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply. Please note that all successful candidates will be required to undergo background checks.

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