Operations Audit

4 weeks ago

Brisbane, Queensland, Australia McMillan Shakespeare Limited Full time

About the Role

The Operations Audit & Compliance Team Leader will be responsible for owning and facilitating all internal and external audit functions required for Operations across Maxxia and RemServ.

This role will be the key contact with the Client Engagement and Strategy team to ensure the successful management of our key employer assurance programs, as well as ensuring the key contractual requirements that impact GRS Operations are executed and managed.

The Team Leader will also manage a team responsible for direct audit activity within the GRS Operations space, focusing on regulatory and contractual compliance requirements.

Key Responsibilities:

  • Grow the audit management functionality within the operational areas and work with the GRS operations teams to ensure compliance and readiness for all internal and external audit.
  • Maintain a view of the key outcomes from audits that require change to GRS operations and work with the operational leaders to determine the steps required to implement any changes across people, process, or technology.
  • Work with the contract managers of our major contracts to ensure employer assurance programs are supported and manage any changes that are required for GRS operations, identifying the areas of the business that will be impacted and the urgency of the change.
  • Build and maintain stakeholder relationships across multiple areas of MMS, including Tax and Compliance, Client Strategy and Engagement, and Business Systems.
  • Engage with external stakeholders and ensure that business needs are being met in all interactions, challenging external stakeholders when required to support the best possible outcome for the client and business.
  • Manage a team towards achieving team-based and individual KPIs, including operational, customer service, and sales metrics, conducting one-on-one and team meetings to assist in the development of a high-performing team.
  • Manage workflow and real-time queues via the allocation of tasks, monitoring of productivity and QA as required.

Requirements:

  • Foster productive working relationships with key stakeholders.
  • Interpret numerical data and complex information to complete required tasks.
  • High level of written and verbal communication skills.
  • Ability to work under pressure, achieve deadlines, and manage time effectively.
  • Engage with and manage stakeholders to achieve outcomes.

About Us

McMillan Shakespeare Limited is a leading provider of employee benefits, fleet management, and disability support services. We employ around 1300 people across Australia and New Zealand and have a strong people-first culture.

We offer a range of benefits, including flexible working, novated lease benefits, and discounts. We also provide access to a broad range of learning and development programs and a commitment to Diversity, Equity & Inclusion.

Please note that all successful candidates will be required to undergo background checks.

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