IT Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team.

As a key member of our IT team, you will provide Level 1 support to users over the phone, ensuring timely and effective resolution of technical issues.

Key Responsibilities:

  • Provide IT support over the phone, utilizing your technical expertise to troubleshoot and resolve issues.
  • Log and track tickets, ensuring accurate and efficient issue resolution.
  • Deliver exceptional customer service, maintaining a professional and courteous demeanor at all times.
  • Perform hands-on hardware and software support, including installation, maintenance, and troubleshooting.
  • Collaborate with the team to identify and resolve complex technical issues.

Requirements:

  • Detailed knowledge of ticketing systems and IT service management.
  • Experience with Windows 10 operating systems and Microsoft Office Suite.
  • Strong understanding of Active Directory and network infrastructure.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work independently and prioritize tasks to meet deadlines.

This is an exciting opportunity for a motivated and experienced IT professional to join our team and contribute to the delivery of exceptional IT services.


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