Compliance Case Manager

4 weeks ago


Sydney, New South Wales, Australia Legal Aid NSW Full time

About the HCCC

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The Health Care Complaints Commission (HCCC) plays a vital role in maintaining the integrity of the NSW health system. Our primary focus is on protecting individuals and the community by addressing healthcare complaints.

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Job Summary

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We are seeking an experienced Assessment Officer to join our Assessments Team. As an Assessment Officer, you will be responsible for managing and preparing assessment plans for all complaints received. You will also provide support to stakeholders in understanding the assessment process and decisions.

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Key Responsibilities

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  • Conduct thorough and timely assessments of complaints">
  • Develop and implement effective assessment plans">
  • Provide clear and concise information to stakeholders regarding assessment outcomes">
  • Work collaboratively with colleagues to achieve team goals">
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Requirements

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To be successful in this role, you will need:

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  • A proven track record of working in a complaints or case management environment">
  • Strong analytical and problem-solving skills">
  • Excellent written and verbal communication skills">
  • Ability to work effectively under pressure and meet deadlines">
  • High level of empathy and objectivity">
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Benefits

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In return for your hard work and dedication, you can expect:

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  • A competitive salary range from $89,707 - $98,982">
  • Flexible working arrangements to suit your needs">
  • Access to training and development opportunities to enhance your skills">
  • A supportive and collaborative work environment">
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About Us

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The HCCC is an independent statutory body that plays a critical role in maintaining the integrity of the NSW health system. We are committed to providing high-quality services to the community and promoting good governance practices.

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Salary Range

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$89,707 - $98,982 per annum



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