Manager of Client Engagement

6 days ago

Melbourne, Victoria, Australia beBeeParticipation Full time $100,000 - $120,000
Job Description:

As a Client Experience and Participation Manager, you will be responsible for designing, implementing, and embedding the Lived Experience and Participation Framework within our organization.

The primary purpose of this role is to ensure that our systems and processes are effective in listening to and responding to the voice of the client, understanding and reducing barriers to participation, and creating avenues for clients to engage and participate on their terms.

You will lead and support the implementation of models of good practice to client participation and engagement, working in partnership with our services and churches to embed client experience and participation across all types of participation.

Key responsibilities include leading territorial advisory groups, establishing and implementing processes, providing advice to leaders, and undertaking review and assurance activities to monitor performance against the Lived Experience and Participation Policy and Framework.

Required Skills and Qualifications:

  • A relevant human services qualification or demonstrated experience in a lived experience, practice, or quality role in a large, complex organization.
  • Significant experience and understanding of client experience, participation, and hearing the voice of clients.
  • Exceptional communications and stakeholder engagement skills.
  • Robust report writing and presentation skills.
  • Action-oriented, outcomes-focused, critical thinking.
  • Ability to lead cultural change across organizations.
  • Collaborative decision-making and problem-solving skills.

Benefits:

Working with a mission-led organization that values integrity, compassion, respect, diversity, and collaboration.

A safe environment for people, committed to protecting children and young people from harm.

Opportunities for professional growth and development in a dynamic and challenging role.

Others:

We value people of all cultures, languages, capacities, sexual orientations, gender identities, and expressions. The Salvation Army is an equal opportunity employer who provides an inclusive work environment and embraces the diverse talent of its people.

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