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Senior Key Account Manager
2 weeks ago
Job Opportunity
We are seeking a highly skilled professional to lead our Key Accounts team in Australia. As Senior Specialist, Key Account Services Team Lead, you will be responsible for providing exceptional service experience to our key retail accounts.
Key Responsibilities:- Team Leadership & Development
- Lead and motivate the B2B Key Account representative team in Australia.
- Foster a positive team atmosphere and enhance the team's overall professional capabilities and service standards.
- Guide the team in exploring and implementing innovative customer service solutions.
- Strategy Execution & Operations Management
- Effectively translate the company's overall customer service strategy into daily operational goals and action plans for the Key Accounts team.
- Deeply understand and optimize Order Allocation logic and Order Auto Release principles.
- Guide the team to efficiently and accurately handle core operational tasks such as daily order management, future order follow-up, and invoicing.
- Cross-functional Collaboration
- Collaborate closely with internal and external stakeholders such as sales, marketing, logistics (including third-party logistics warehouses), and finance.
- Ensure smooth information flow and collaboratively solve problems.
- Enhance customer satisfaction and brand reputation.
- Problem Solving & Process Improvement
- Take the lead in resolving various complex customer inquiries, complaints, and operational issues.
- Proactively identify pain points and improvement opportunities in existing service processes.
- Drive process optimization and efficiency improvements.
Requirements:
- Leadership Experience
- A minimum of 3 years of experience in a team leadership role within customer service, account management, or related operations.
- Demonstrated exceptional leadership abilities.
- Capable of effectively motivating teams, improving performance, and successfully leading teams in exploring and implementing innovative solutions.
- B2B Customer Service & Operations Expertise
- A strong background and solid practical experience in B2B account management, order processing, dealer services, and related operations.
- Communication & Interpersonal Skills
- Excellent cross-level and cross-departmental communication, coordination, and interpersonal skills.
- Adept at listening, asking questions, and building strong working relationships.
- Customer Focus & Problem Solving
- Always prioritizing customer needs.
- A strong sense of customer service and a high degree of responsibility.
- Demonstrates strong analytical and problem-solving skills, capable of using innovative thinking to find and implement effective solutions.
- A dynamic work environment with opportunities for growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
