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Executive Lounge Host

2 months ago

Sydney Olympic Park, New South Wales, Australia PULLMAN Full time
Executive Lounge Host Job Description

At Pullman, we're committed to delivering exceptional guest experiences that exceed our guests' expectations. As an Executive Lounge Host, you'll play a pivotal role in providing personalized service to our VIP guests, ensuring they feel welcome and valued throughout their stay.

Key Responsibilities:

  • Greet and welcome VIP guests upon arrival, providing a warm and inviting atmosphere.
  • Offer expert knowledge of hotel services, local attractions, and transportation options to enhance our guests' stay.
  • Assist with food and beverage service, ensuring all items are fresh, stocked, and presented to the highest standard.
  • Handle guest inquiries and requests promptly, ensuring their satisfaction at all times.
  • Monitor lounge cleanliness and coordinate with housekeeping staff to maintain a pristine environment.
  • Assist with setup and breakdown of lounge events or special services.
  • Record and respond to guest feedback to enhance service delivery.
  • Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
  • Assist with administrative duties such as guest reservations, lounge inventory, and billing processes.

Requirements:

  • Experience: Previous experience in customer service or hospitality, preferably in a luxury hotel or lounge setting.
  • Communication Skills: Strong verbal and written communication skills; ability to communicate effectively with high-profile guests and team members.
  • Interpersonal Skills: Friendly, approachable, and professional demeanor; ability to handle guest requests and complaints with tact and courtesy.
  • Attention to Detail: Excellent organizational skills, with a keen eye for detail, particularly in maintaining high service and presentation standards.
  • Multitasking Ability: Capable of managing multiple tasks in a high-pressure environment while maintaining calm and efficiency.
  • Team Player: Ability to work well with others, collaborate across departments, and maintain a positive attitude.
  • Flexibility: Willing to work flexible hours, including weekends, holidays, and evenings, as required by the needs of the lounge.
  • Languages: Proficiency in English is required; knowledge of additional languages, particularly those relevant to international guests, is a plus.

About Accor:

At Accor, we're passionate about creating exceptional guest experiences that leave a lasting impression. With over 4,000 properties across 90 countries, we're a true international brand with a commitment to excellence and innovation. Join our team and be part of a dynamic and diverse organization that values creativity, teamwork, and customer satisfaction.