Help Desk Professional

4 days ago

Geelong, Victoria, Australia beBeeCustomer Full time $40,000 - $60,000

Job Overview

We are seeking a Customer Service Officer to join our team. As the primary point of contact for clients, you will be responsible for managing quotes, orders, deliveries, and claims. You will work closely with transport providers and internal teams to ensure smooth communication and resolve any issues that may arise.

Key Responsibilities

  • Manage quotes, orders, deliveries, and claims
  • Serve as the primary contact for clients and coordinate with transport providers and internal teams
  • Investigate delays and damaged items, resolve issues, and escalate as needed
  • Maintain clear and proactive communication across multiple channels

Requirements

To be successful in this role, you will need:

  • Reliable, solutions-focused professional who stays calm under pressure
  • Strong communication and organisational skills
  • Proficiency with MS Office and experience working across multiple systems to track and resolve issues
  • Proactive mindset, attention to detail, and commitment to excellent service
  • Ability to build rapport and work effectively as part of a team

About Us

Our company is a leading provider of building materials, serving the construction industry across residential and commercial projects. We pride ourselves on providing trusted products and reliable service to builders, trades, and contractors.

Why Work With Us?

We offer a dynamic and supportive work environment, where you can grow and develop your career. Our team is committed to delivering exceptional customer service and driving business success.

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