Jira Service Desk Administrator

4 days ago

Geelong, Victoria, Australia beBeeAdministration Full time $80,480 - $80,816
Job Opportunity:
We are seeking a skilled professional to work on a 12-month assignment with a Federal Government Agency based in Geelong. This is an exciting opportunity for someone who has experience in Jira Service Desk administration, management, and reporting.

Key Responsibilities:
  • Provide administrative support for the Jira Service Desk, including managing user accounts, customizing workflows, monitoring system performance, and resolving issues.
  • Support end users of Procurement Jira Service Desk and develop training and guidance material.
  • Document Jira configuration and issues resolution processes.
  • Generate reports for the Procurement Branch using Jira Service Desk data.
  • Collaborate with ICT and Procurement Branch stakeholders to achieve work area objectives.

Required Skills and Qualifications:
  • Previous experience in Jira Service Desk administration, management, and reporting.
  • Procurement experience, preferably in a Government Agency or Department, is highly desirable.
  • Strong communication and interpersonal skills.

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