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Guest Support Specialist

1 week ago

Brisbane, Queensland, Australia Apollocamper Full time

Are you passionate about providing world-class customer service and ensuring every guest has an unforgettable experience? Do you have a knack for negotiation and problem-solving? If so, we'd love to hear from you

About the Job:
  • Job Summary: Join our team as a Van Life Experience Coordinator and provide exceptional support to our guests, ensuring their road trip adventure is nothing short of amazing.
  • Key Responsibilities:
    • Guest Support: Provide top-notch support to our guests, addressing any vehicle-related issues they may encounter.
    • Negotiation: Develop strong relationships with our guests, negotiating solutions that meet their needs while adhering to our business requirements.
    • Incident Management: Effectively manage incidents, ensuring our guests are kept informed about progress and solutions.
    • Repair Coordination: Coordinate vehicle repairs, minimising downtime and ensuring all repairs adhere to our standards.
  • Working Hours: Work a variety of shifts across 7 days, between 6am and 8pm, to meet the needs of our global guests.
Requirements:
  • Call Centre Experience: Proven experience working in a call centre environment, with a focus on delivering exceptional customer service.
  • Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with our guests.
  • Problem-Solving: Strong problem-solving and time management skills, with the ability to work effectively under pressure.
  • Computer Skills: Proficiency in our CRM software, with intermediate computer skills.
  • Attitude: Friendly, positive attitude, with a genuine passion for creating unforgettable experiences for our guests.