Guest Experience Representative

4 days ago


Brisbane, Queensland, Australia Song Properties group Full time

Song Properties group is dedicated to providing modern and contemporary self-contained apartments across Australia, striving for excellence in every aspect of our operations. Our commitment to delivering outstanding guest experiences relies on the dedication and expertise of our team members, including the Guest Service Agent.

Job Overview

This role offers an excellent opportunity to join a dynamic and growing organization, working closely with colleagues to ensure seamless guest experiences. Key responsibilities include:

  • Managing guest check-in and check-out processes, ensuring smooth and efficient transitions.
  • Providing tailored support and assistance to guests, addressing their needs and preferences.
  • Maintaining ongoing communication with the Duty Manager, promoting collaboration and continuous improvement.
  • Handling incoming calls and resolving guest queries efficiently.
  • Processing reservations and staying up-to-date on room rates and packages.
  • Coordinating requests and task assignments to relevant departments, streamlining operations and minimizing disruptions.
  • Maintaining a safe and secure environment within the hotel, adhering to established protocols and procedures.
Desired Skills and Qualifications

To excel in this position, you should possess:

  • Previous experience in a Guest Service Agent or receptionist role, ideally within a hotel or hospitality context.
  • Superior customer service skills, augmented by strong communication and organizational abilities.
  • A positive attitude and friendly demeanor, combined with the ability to work independently.
  • Flexibility to adapt to diverse situations, including varied shift patterns, public holidays, and changing workloads.


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