Guest Experience Representative
4 days ago
Song Properties group is dedicated to providing modern and contemporary self-contained apartments across Australia, striving for excellence in every aspect of our operations. Our commitment to delivering outstanding guest experiences relies on the dedication and expertise of our team members, including the Guest Service Agent.
Job OverviewThis role offers an excellent opportunity to join a dynamic and growing organization, working closely with colleagues to ensure seamless guest experiences. Key responsibilities include:
- Managing guest check-in and check-out processes, ensuring smooth and efficient transitions.
- Providing tailored support and assistance to guests, addressing their needs and preferences.
- Maintaining ongoing communication with the Duty Manager, promoting collaboration and continuous improvement.
- Handling incoming calls and resolving guest queries efficiently.
- Processing reservations and staying up-to-date on room rates and packages.
- Coordinating requests and task assignments to relevant departments, streamlining operations and minimizing disruptions.
- Maintaining a safe and secure environment within the hotel, adhering to established protocols and procedures.
To excel in this position, you should possess:
- Previous experience in a Guest Service Agent or receptionist role, ideally within a hotel or hospitality context.
- Superior customer service skills, augmented by strong communication and organizational abilities.
- A positive attitude and friendly demeanor, combined with the ability to work independently.
- Flexibility to adapt to diverse situations, including varied shift patterns, public holidays, and changing workloads.
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Customer Experience Representative
4 days ago
Brisbane, Queensland, Australia The Glen Hotel Pty Full timeThe Glen Hotel is seeking a dedicated Customer Experience Representative to enhance the overall dining experience for our guests.As a key member of our Food & Beverage team, you will be responsible for:Providing exceptional customer serviceEnsuring a positive and welcoming atmosphereMaintaining a clean and organised workspaceAssisting with food and beverage...
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Guest Experience Coordinator
4 days ago
Brisbane, Queensland, Australia ClearCompany Full timeClearCompany is seeking a Guest Experience Coordinator to join our team. As a Porter, you will be responsible for creating unforgettable moments for our guests. Your passion for delivering exceptional service and your ability to build relationships will make you a valuable asset to our hotel.About the JobWe're looking for someone who is passionate about...
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Guest Experience Specialist
4 days ago
Brisbane, Queensland, Australia Marriott Full timeAs a Concierge at The Westin and Four Points by Sheraton Brisbane, you will play a vital role in delivering exceptional guest experiences. You will be responsible for providing personalised assistance and recommendations to ensure guests have an unforgettable stay.This role focuses on creating memorable moments by catering to guests' needs, such as arranging...
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Guest Experience Specialist
7 days ago
Brisbane, Queensland, Australia Highgate Full timeJob OverviewThe Guest Experience Specialist is responsible for delivering exceptional customer service to guests during their stay, ensuring a seamless and memorable experience.Key ResponsibilitiesGreeting and Registration: Welcome guests upon arrival, verify identification, and process registration in a friendly and efficient manner.Room Assignments: Assign...
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Guest Experience Associate
5 days ago
Brisbane, Queensland, Australia Royal Australasian College of Surgeons (RACS) Full timeAbout Our CultureWe foster a culture of respect, inclusivity, and teamwork, where everyone has the opportunity to grow and succeed. Our Housekeeping team is committed to delivering exceptional hospitality and exceeding our guests' expectations.Key ResponsibilitiesRoom Preparation: Prepare guest rooms to the highest standards, paying attention to every...
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Manager of Guest Experience
2 days ago
Brisbane, Queensland, Australia Pro-invest Careers Full timeAbout Our TeamWe are a vibrant and dynamic team, passionate about creating unique and memorable stays for our guests. Our team members are driven by a commitment to excellence and a desire to deliver exceptional guest experiences.Job SummaryWe are seeking an experienced Hotel Manager to lead our hotel operations, drive financial performance, and create...
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Guest Experience Coordinator
4 days ago
Brisbane, Queensland, Australia Hyatt Group Full timeIf you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you. As a Casual Porter at Hyatt Regency Brisbane, you will have the opportunity to work in a fast-paced and dynamic environment where no two days are ever the same.Your primary responsibilities will include valet...
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Guest Experience Lead
2 days ago
Brisbane, Queensland, Australia McDonald's Full timeMcDonald's Guest Experience Lead (GEL) in SPRINGHILL, LouisianaThis job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a...
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Guest Experience Coordinator
17 hours ago
Brisbane, Queensland, Australia 21c Museum Hotels Full timeService StandardsPullman & Mercure King George Square is committed to delivering exceptional service standards to our guests. As a Night Manager, you will be responsible for:Ensuring seamless check-in and check-out processesManaging guest complaints and resolving issues promptlyProviding accurate information and recommendations to guestsLeading by example...
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Guest Experience Coordinator
3 days ago
Brisbane, Queensland, Australia Crystalbrook Collection Full timeCrystalbrook VincentA five-star hotel located in Howard Smith Wharves, offering a unique blend of luxury and sustainability.About the RoleThe Assistant Front Office Manager will be responsible for supporting the Front Office Manager in leading a high-performing team. This includes ensuring exceptional guest service, driving efficiencies, and fostering a...
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Luxury Guest Experience Specialist
4 days ago
Brisbane, Queensland, Australia Sofitel Mumbai BKC Full timeCompany OverviewSofitel Mumbai BKC is a luxurious hotel that thrives on care and kindness. Our team leads sustainability initiatives and empowers employees to make a meaningful impact. We prioritize employee wellbeing, offering benefits like discounts, complimentary stays, and secure parking.As a Hotel Service Ambassador, you will be part of a supportive and...
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Guest Experience Leader
4 days ago
Brisbane, Queensland, Australia AHS Hospitality Full timeAccommodation Standards Coordinator Job DescriptionThis key role involves maintaining accommodation standards and ensuring that all rooms meet our high expectations.Managing room attendants and maintaining room qualityCommunicating with colleagues and guests to achieve our objectivesWe are passionate about empowering our team with expertise, innovation, and...
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Guest Experience Director
2 days ago
Brisbane, Queensland, Australia Royal National Agricultural & Industrial Association of QLD Full timeAbout Our Team\The Royal National Agricultural & Industrial Association of QLD is a community-driven organization that runs the Royal Queensland Show (Ekka), Queensland's largest event. Our team works hard to bring people together for 9 days each year in August.\Job Description\We are seeking an experienced professional to lead our Gates & Guest Services...
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Guest Experience Coordinator
4 days ago
Brisbane, Queensland, Australia Sealink Travel Group Ltd Full timeAbout the JobWe are seeking a highly skilled Housekeeping Supervisor to join our team at Kingfisher Bay Resort. As a key member of our operations team, you will play a critical role in delivering exceptional guest experiences and maintaining high housekeeping standards.This is a permanent part-time position working up to 76 hours per fortnight. The...
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Personalized Guest Experience Specialist
4 days ago
Brisbane, Queensland, Australia Sofitelbrisbane Full timeAs a Concierge team member at Sofitel Brisbane Central, you will have the privilege of working in a luxurious environment where care and kindness are at the heart of everything we do. Your role will involve engaging with guests on arrival and departure, receiving and transporting their vehicles and luggage, providing recommendations and information about...
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Guest Experience Coordinator
4 days ago
Brisbane, Queensland, Australia Davidson Hospitality Group Full timeWork EnvironmentYou will be working in a dynamic and vibrant environment where you can showcase your hospitality skills and make a lasting impact on our guests. As a Front Desk Agent, you will be part of a close-knit team that values teamwork and camaraderie.What We OfferA competitive hourly rate of USD $19.00.A comprehensive benefits package, including...
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Guest Experience Manager
7 days ago
Brisbane, Queensland, Australia Gdaygroup Full timeWhy Join Us?G'day Group is a leading Australian tourism brand that offers a range of career opportunities across our network of holiday parks and resorts.We are committed to providing exceptional customer experiences and creating memorable moments for our guests.Job DescriptionThis is an exciting opportunity to join our hospitality team at Coolwaters,...
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Luxury Service Representative
4 days ago
Brisbane, Queensland, Australia ClearCompany Full timeAs a Luxury Service Representative at ClearCompany, you will play a vital role in delivering exceptional service to our guests. Your passion for the property and respect for our guests' belongings will ensure they feel welcome from the moment they arrive.About UsWe strive to create a luxurious experience for our guests, and we need someone who shares our...
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Front Desk Representative
4 days ago
Brisbane, Queensland, Australia McConnell Golf Full timeCompany OverviewThe Clubhouse is the heart of our operations, and we are seeking a highly skilled Front Desk Attendant to join our team. As a representative of McConnell Golf, you will be the first point of contact for members and guests, providing exceptional customer service and ensuring a positive experience.
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Apartment Concierge Representative
4 days ago
Brisbane, Queensland, Australia Meriton Group Full timeAre you passionate about delivering exceptional service and creating memorable experiences for guests? We are seeking a highly skilled Apartment Concierge Representative to join our Meriton Suites team in Brisbane.About the CompanyMeriton Suites is a leading provider of apartment-style hotel suites in Australia, with 23 locations and 6,204 suites nationally....