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Personalized Guest Experience Specialist

1 week ago

Brisbane, Queensland, Australia Sofitelbrisbane Full time

As a Concierge team member at Sofitel Brisbane Central, you will have the privilege of working in a luxurious environment where care and kindness are at the heart of everything we do. Your role will involve engaging with guests on arrival and departure, receiving and transporting their vehicles and luggage, providing recommendations and information about Brisbane and its surroundings, and interacting with various departments to ensure seamless experiences.

Our hotel's 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalized service that comes from the heart, this is Brisbane's best accommodation experience. Our guests appreciate the little touches that make their stay truly unforgettable, and as a Concierge team member, you will have the opportunity to create these Magnifique Moments.

Key qualifications for this role include:

  • A true desire to work and grow in the guest-facing operations of a luxury city hotel.
  • An enthusiastic approach, excellent attention to detail, and superior customer service skills.
  • Strong communication skills, both verbal and written, to interact with diverse stakeholders.
  • A friendly personality paired with professionalism and high personal presentation standards.
  • An open driver's license (manual desirable) for safe transportation of vehicles and luggage.
  • Physical strength to safely lift and carry heavy items.
  • Ability to work varied shifts from early mornings to late evenings, including weekends.

We offer a range of benefits, rewards, and development opportunities to recognize your hard work and dedication. You will also have access to various wellbeing initiatives to promote your overall well-being.