
Ambassador of Luxury Experience
1 week ago
Sophisticated, contemporary and opulent accommodations await at the heart of Melbourne.
Discerning travelers seeking style and service can enjoy 5-star hotel amenities, including a fitness studio and heated indoor pool. Dining options abound with an Australian restaurant on site, perfect for satisfying any appetite.
The Role
- Concierges will respond to guest requests for special arrangements or services by making arrangements or identifying suitable providers.
- Guests with unique needs will receive personalized attention from our Concierges.
- Our team will gather and summarize information about property amenities, including local events and activities, to provide guests with comprehensive insights.
- Answering, recording and processing guest calls, messages, requests, questions or concerns is a key responsibility of this role.
- Collaborating with other departments, such as Bellperson or Housekeeping, may be necessary to resolve guest issues or requests.
- Lobby Bar seating availability, service, safety, and well-being are essential areas of focus for our Concierges.
Key Responsibilities:
Our ideal candidate should possess excellent communication skills, be proactive in addressing guest needs, and have a keen sense of problem-solving.
BenefitsAs a valued member of our Front Office team, you will have access to modern hotel amenities, training opportunities and a dynamic work environment that fosters personal growth.
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