Champion of Operational Excellence

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnicalExpert Full time $160,000 - $180,000
Job Title: Technical Expert - REMS

This is a challenging role for an experienced professional to join our team.

  • Main Responsibilities:
  • Drive service restoration outcomes through compliance to prescribed standards, practices, procedures, operating level agreements and service level agreements.
  • Contribute to business improvement plans to drive operational and business performance.
  • Support improvement journey through development of automation initiatives, process improvement, development and documentation.
  • Assist with service level reporting analysis and provide input into post-incident investigations as required.
  • Experience with Cisco/Juniper system device management configuration and/or fault management.
  • Ability to analyse and interpret operational performance and identify trends and opportunities.
  • Stakeholder management and exceptional customer service skills.
  • Experience in IP Networks.
  • Scripting/Code development related skills (Python, SQL, JavaScript) and experience in building process automation.
  • Able to learn and develop technical understanding of our networks, infrastructure and key processes.
  • CCNA or CCNP certification.

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