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Exceptional Customer Experience Specialist
3 weeks ago
This is an exciting opportunity to join our team as a Service Advisor.
Job Description:
As a key brand ambassador, you will support the Service Manager in driving productivity, efficiency, and profitability by delivering quality workmanship and ensuring exceptional customer satisfaction across all service operations.
Your role is vital in maintaining high standards and fostering a positive customer experience.
- Book customer vehicles for servicing, ensuring accurate scheduling and clear communication of appointment details.
- Prepare and deliver detailed quotes and repair estimates, addressing customer questions and gaining approval where required.
- Clearly explain service requirements, associated costs, and expected timelines to customers.
- Work closely with the Workshop Controller to monitor job progress and ensure completion within agreed timeframes.
- Maintain ongoing communication with customers during the service process, providing regular updates and managing expectations.
- Coordinate a smooth and professional vehicle handover upon service completion, ensuring customer satisfaction and addressing any final concerns.
Required Skills and Qualifications:
Key skills and qualifications include:
- Demonstrated exceptional customer service skills with a focus on exceeding customer expectations.
- Proven experience in a fast-paced customer service and sales environment.
- Full driver's licence with a sound driving record and strong computer literacy.
- Quick thinker with the ability to adapt and problem-solve effectively on the spot.
Benefits:
As a member of our team, you will enjoy access to a range of benefits, including:
- Company car rental program.
- Discounts on vehicle purchases and services.
- Free annual flu vaccination.
- Corporate health care plan with Bupa.
- Financial services support.
- Company-paid salary continuance.
- Death and TPD insurance.
- Comprehensive employee wellbeing program.
Others:
We are committed to equality, diversity, and inclusion. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society.
We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
