Administrative Support Professional

1 week ago

City of Stonnington, Australia beBeeDocument Full time $40,000 - $56,000
Job Role: Document Coordinator

The Document Coordinator plays a vital role in ensuring the smooth operation of medico-legal services. This position is responsible for tracking, compiling, and preparing pre-appointment documentation within agreed timeframes.

This involves working closely with medical experts and stakeholders to provide excellent customer service and timely resolution of issues. The successful candidate will be highly organized, have strong attention to detail, and be able to work effectively in a fast-paced environment.

Key Responsibilities:
  • Pre-appointment checking, chasing, and preparation of all report files;
  • Pre-appointment preparation of templates for experts and transcribers;
  • Provide exceptional customer service and product information;
  • Resolve emerging problems and handle customer complaints by providing appropriate solutions and alternatives within time limits, follow-ups to ensure resolution, record customer interactions, and escalate when necessary;
  • Support the Clinic Coordinator in managing reception on a day-to-day basis;
  • Greet and sign in experts and examinees to office premises.
Requirements:
  • Study, experience, or qualifications in allied health, legal, or insurance industries – highly regarded;
  • High level of written and verbal communication skills;
  • Good computer skills, particularly with Microsoft Office applications;
  • Strong attention to detail;
  • Strong organizational and time management skills;
  • Problem-solving and initiative;
  • Adaptability and reliability;
  • High level of personal accountability;
  • Demonstrated ability to work as part of a team;
  • Commercial acumen and genuine enthusiasm to build relationships and provide excellent customer service.

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