Personal Support Providers

Join Our Team of Caregivers

At South Grafton Community Aged Care, we're looking for compassionate and dedicated individuals to join our team of Personal Care Assistants. As a PCA, you'll play a vital role in providing daily personal care and support to our residents, ensuring they receive the highest level of care and dignity.

About the Role

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• Provide daily personal care and support to residents, including bathing, dressing, and grooming\
• Maintain accurate records and documentation, including resident files and care plans\
• Communicate effectively with residents, families, and staff to ensure seamless care delivery\
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• Work flexible shifts, including mornings, afternoons, and nights, to meet the needs of our residents\
• Collaborate with colleagues to achieve shared goals and objectives\
• Prioritize tasks and manage time effectively to meet deadlines\
• Stay up-to-date with industry developments and best practices through ongoing training and professional development\
• Participate in quality improvement initiatives to enhance resident care and experience\
• Contribute to a positive and supportive work environment that fosters teamwork and collaboration\
• Utilize technology and other tools to streamline workflows and improve efficiency\
• Demonstrate empathy, understanding, and patience when interacting with residents and their families\
• Handle confidential information with discretion and respect\
• Work collaboratively with multidisciplinary teams to achieve resident-centered outcomes\
• Ensure compliance with relevant legislation, policies, and procedures\
• Support residents in achieving their goals and aspirations\
• Contribute to the development and implementation of individualized care plans\
• Monitor and report changes in resident condition or behavior\
• Document resident interactions, including care delivered and concerns raised\
• Attend regular meetings and training sessions to stay informed about resident needs and organizational updates\
• Engage in performance feedback and coaching to improve skills and knowledge\
• Develop and maintain strong relationships with residents, families, and colleagues\
• Contribute to the creation of a positive and inclusive workplace culture\
• Participate in community events and activities that promote social connections and well-being\
• Role-model behaviors that reflect our organization's values and mission\
• Uphold the highest standards of professionalism and integrity in all interactions\
• Adhere to our organization's code of conduct and ethics policy\
• Cultivate a growth mindset, seeking opportunities for learning and self-improvement\
• Promote a culture of safety and accountability within the workplace\
• Deliver exceptional customer service, responding promptly to resident and family inquiries\
• Represent our organization positively in the community, adhering to our brand and reputation guidelines\
• Perform other duties as assigned by management or senior staff\
• May be required to perform physical tasks such as lifting, bending, or standing for extended periods\
• Ability to work in a fast-paced environment with multiple priorities and deadlines\
• Flexibility to adapt to changing circumstances and priorities\
• Excellent communication and interpersonal skills\
• Strong problem-solving and analytical skills\
• Ability to work independently and as part of a team\
• Effective time management and prioritization skills\
• High school diploma or equivalent required; post-secondary education an asset\
• Valid National Police Check (issued within 12 months) mandatory\
• Current First Aid and CPR certification preferred\
• Previous experience working in aged care or a related field advantageous\
• Blood-borne virus vaccination (BBV) required\
• TB clearance required\
• Flu vaccination required\
• Immunisation against COVID-19 (where available)\
• Personal Protective Equipment (PPE) provided and required for use\
• Satisfactory references from previous employers\
• Assessment and evaluation of current qualifications and experience\
• Flexible, reliable, and punctual attendance is essential\
• Availability to work a variety of shifts, including mornings, afternoons, and nights\
• Commitment to ongoing professional development and continuous learning\
• Respectful and empathetic approach to working with people from diverse backgrounds and abilities\
• Positive attitude and enthusiasm for delivering high-quality care and services\
• Proactive approach to addressing challenges and resolving issues\
• Clear and effective communication style\
• Familiarity with electronic medical records and clinical systems\
• Experience using software applications and technologies, including Microsoft Office and Google Workspace\
• Competency in technical skills relevant to the role, such as medication administration and manual handling\
• Professional indemnity insurance coverage\
• Access to employee assistance programs (EAPs)\
• Ongoing training and professional development opportunities\
• Recognition and reward for outstanding performance and contributions\
• Award-winning employer in the aged care sector\
• Opportunities for career advancement and professional growth\
• Vibrant, dynamic work environment\
• Meaningful work with a purpose-driven organization\
• Eligible for company-sponsored benefits, including superannuation and salary packaging\
• Negotiable salary and benefits package based on experience\
• Regular reviews and feedback to ensure job satisfaction and success\
• Performance-based bonuses and incentives\
• Flexible work arrangements, including part-time and casual options\
• Quarterly team-building activities and events\
• Regular team meetings and open communication channels\
• Annual staff recognition and appreciation program\
• Quality-of-life leave and paid holidays\
• Comprehensive induction program for new staff members\
• Fun, friendly, and supportive team culture\
• Team building and social activities\
• Employee rewards and recognition program\
• Ongoing support for staff to achieve their career goals\
• Flexible, online access to staff resources and training materials\
• Active commitment to staff well-being and mental health\
• Free parking and on-site amenities\
• Close proximity to public transportation\
• Healthy snack options and free meals on shift\
• Wellness programs and workshops\
• Staff discount program\
• Free uniforms and equipment\
• Recruitment referral incentive\
• Advancement opportunities for experienced staff members\
• Professionally certified mentors for guidance and support\
• Apprenticeships and vocational training opportunities\
• Coaching and mentoring programs for leadership development\
• Training in mental health first aid and wellness strategies\
• Staff ambassadors for internal promotions\
• Australian Government-subsidized childcare benefits\
• Salary sacrifice options for charitable donations\
• Other benefits vary based on your location and availability, but will be discussed during the recruitment process