Service Expert

6 days ago

Whyalla, Australia beBeeJob Full time $72,464 - $84,888
Customer Service Specialist

We are seeking a friendly and enthusiastic Customer Service Specialist to join our team. As a key member of our retail team, you will play an important part in helping customers service their own businesses, keeping people connected and building community resilience.

About the Opportunity:

  • You will be responsible for providing exceptional customer service and sales transactions with customers.
  • You will manage high-value transactions accurately, handling and processing cash, cheques, credit cards, and EFTPOS.
  • You will conduct and process identity services transactions, including Australian Passport Interviews.
  • You will promote products and services through up-selling and cross-selling, merchandising, and other promotional activities.
  • You will assist customers with mail lodgements and associate costs.
  • You will build rewarding relationships with customers by understanding their needs.
  • You will assist with administrative duties such as stocktaking and record maintenance.

About You:

  • You are friendly, enthusiastic, and reliable, and you love working in a team environment.
  • You are ready to put the customer at the centre of everything you do to help make a difference in the community.
  • You have experience in customer service and/or cash handling.
  • You are fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer:

  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment, and safety.
  • You will be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with more benefits.

At Our Workplace:

  • We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life.
  • We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disability, and Refugees.

One Team:

  • We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability.
  • We are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.

Diversity and Inclusion:

  • We acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.

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