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Customer Success Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time US$110,000 - US$130,000
Customer Success Strategist

We're seeking a Customer Success Strategist to join our team. Your primary focus will be ensuring marketers derive maximum value from the brand health data in their dashboards.

The ideal candidate will have 2-4+ years of experience in Customer Success or Account Management (B2B SaaS or adjacent), with commercial acumen, including GRR/NRR, negotiation, and forecasting. They should also have brand and marketing fluency, understanding the importance of brand and how to demonstrate its value.

Key responsibilities include:

  • Onboarding customers by setting clear success plans and achieving first-value milestones quickly.
  • Running Quarterly Check-Ins that tie product usage to measurable outcomes.
  • Protecting and growing customer relationships by spotting risks early, building save plans, owning renewals, and driving expansion.
  • Translating customer feedback into actionable signals for Product and Marketing teams.
  • Maintaining accurate health, notes, and forecasts, avoiding surprises.
  • Championing playbooks and continually improving the customer experience.

Required skills include:

  • Excellent written and verbal communication skills across executive, user, and technical audiences.
  • Familiarity with tools like Vitally, HubSpot, Subskribe, Notion, and Google Workspace.
  • A culture fit with our High Care + High Performance values: kind, organized, ambitious, and team-first.

Success metrics include:

  • Portfolio hitting GRR/NRR targets with reliable, inspection-ready forecasts.
  • All accounts having documented success plans and healthy adoption baselines.
  • Clear expansion pipeline with repeatable motions aligned to ICP and segment.
  • Customer insights informing roadmap, marketing narratives, and enablement.
  • Improved playbooks with contributions.
Why This Role?

This role offers a unique opportunity to drive business growth, build strong relationships, and make a meaningful impact on customer success.