Cargo Systems Analyst Position
4 weeks ago
We are seeking a highly skilled Cargo Systems Analyst to join our dynamic Cargo Team at dnata Airport Services Australia.
Job DescriptionThe successful candidate will be responsible for ensuring the effective operation and usage of our cargo system. This role requires 2-3 days in the office and the remainder from home, providing a point of contact for end-users to receive internal IT support within the Hermes Technology environment.
- Works closely with internal and external customers to identify and understand business problems / needs and the impact of the proposed solution on dnata's operations
- Analyses and documents business and technical requirements including objectives, added value and benefit expectations
- Evaluates potential solutions including the impact of the solution on all project stakeholders
- Review impacted business processes and work with key stakeholders to identify and make business process improvements that result in cost savings, higher quality, increased efficiencies, lower risk and shorter cycle times
- Coordinates participation of all key stakeholders in the solution definition
- Develop clear project requirements and project milestones that are completed and understood by development resources and business stakeholders
- Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions
- Defines test conditions and test plans and conducts testing according to plans
- Identifies and documents system deficiencies and recommends solutions
- Coordinates required testing resources
- Work with stakeholders and associated business units, supporting users on change control and system updates in order to reduce resistance and effect organisational change
- In conjunction with other team members, provide assistance in training of staff on new or modified processes when system changes are introduced
- Investigate issues as they arise, or are reported, determine their cause and the appropriate resolution process
- Monitor daily systems to ensure compliance to dnata's business requirements and commitments, including Service Level Agreements, Operational Performance etc
- Ensure effective and positive communications with client airlines as and when required regarding the interaction of information to and from host systems to maximise support of business operations
- Liaises with external Government bodies i.e. Australian Custom Service, Australian Quarantine and Inspection Services (AQIS), Agents and other CTOs to maximise support for business operations.
- Maintains professional and technical knowledge and industry developments; reviews professional publications; establishing personal and professional networks
Our ideal candidate will have:
- A strong understanding of dnata's vision, values, and workplace behaviour
- The ability to grasp concepts and think creatively
- Excellent interpersonal and communications skills (both verbal and written)
- Able to make informed decisions on a wide range of complex business and technical issues
- Good technical knowledge and skills
- Strong analytical, coordination and troubleshooting skills
- Ability to develop rapport with staff, colleagues and customers
- Strong service orientation with the ability to support and promote a strong service culture through client interaction
- Willingness to contribute to reach positive business outcomes
- Proactive, flexible attitude with a willingness to be part of a focused team
To be successful in this role, you will need:
- Degree or TAFE Diploma in IT
- Previous experience or knowledge of airline industry principles and procedures
- Knowledge or experience in Hermes Cargo Management System
- Knowledge or experience in Integrated Cargo System (ICS)
We offer an attractive salary range of $80,000 - $110,000 per annum, commensurate with experience.
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