Systems Analyst

1 month ago

Perth Airport, Australia dnata Full time

​Cargo Systems Analyst Role

We are seeking a skilled Cargo Systems Analyst to join our dynamic Cargo Team at dnata Airport Services Australia. In this role, you will be responsible for ensuring the effective operation and usage of our cargo system.

As a Cargo Systems Analyst, you will provide a point of contact for end-users to receive internal IT support within the Hermes Technology environment. You will review and develop IT systems and programs to develop solutions to business and related technology problems. This includes Hermes and other systems. You will support, identify, and analyze improvements to software, business processes, associated workflows, and customer service to improve efficiency and productivity.

Main Responsibilities

  1. Work closely with internal and external customers to identify and understand business problems/needs and the impact of the proposed solution on dnata's operations.
  2. Analyze and document business and technical requirements, including objectives, added value, and benefit expectations.
  3. Evaluate potential solutions and their impact on all project stakeholders.
  4. Review impacted business processes and work with key stakeholders to identify and implement business process improvements that result in cost savings, higher quality, increased efficiency, lower risk, and shorter cycle times.
  5. Coordinate participation of all key stakeholders in the solution definition.
  6. Develop clear project requirements and project milestones that are completed and understood by development resources and business stakeholders.
  7. Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  8. Define test conditions and test plans and conduct testing according to plans.
  9. Identify and document system deficiencies and recommend solutions.
  10. Coordinate required testing resources.
  11. Work with stakeholders and associated business units to support users on change control and system updates to reduce resistance and effect organizational change.
  12. Assist in training staff on new or modified processes when system changes are introduced.
  13. Investigate issues as they arise or are reported, determine their cause, and the appropriate resolution process.
  14. Monitor daily systems to ensure compliance with dnata's business requirements and commitments, including Service Level Agreements, Operational Performance, etc.
  15. Ensure effective and positive communications with client airlines regarding the interaction of information to and from host systems to maximize support for business operations.
  16. Liaise with external Government bodies, such as the Australian Customs Service, Australian Quarantine and Inspection Services (AQIS), Agents, and other CTOs to maximize support for business operations.
  17. Maintain professional and technical knowledge and industry developments, review professional publications, establish personal and professional networks.
  18. Perform any other duties as required.

OH & S Responsibilities

  1. Comply with the dnata OHS Policy and related Group Policies.
  2. Comply with legislative OH & S requirements.
  3. Develop and maintain a positive safety culture focused on awareness and vigilance.
  4. Conduct work in accordance with dnata's OH & S Management System and customer OH & S requirements.
  5. Follow all safety work procedures and adhere to all safety guidelines provided.
  6. Wear the required personal protective clothing and equipment when applicable.

Essential Criteria

  1. Understand the expectations of dnata's vision, values, and workplace behavior.
  2. Able to grasp concepts and think creatively.
  3. Excellent interpersonal and communications skills (both verbal and written).
  4. Able to make informed decisions on a wide range of complex business and technical issues.
  5. Good technical knowledge and skills.
  6. Strong analytical, coordination, and troubleshooting skills.
  7. Able to develop rapport with staff, colleagues, and customers.
  8. Strong service orientation with the ability to support and promote a strong service culture through client interaction.
  9. Willingness to contribute to reaching positive business outcomes.
  10. Proactive, flexible attitude with a willingness to be part of a focused team.
  11. Degree or TAFE Diploma in IT.

Desirable Criteria

  1. Previous experience or knowledge of airline industry principles and procedures.
  2. Knowledge or experience in Hermes Cargo Management System.
  3. Knowledge or experience in Integrated Cargo System (ICS).

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