Customer Service Representative

4 weeks ago

Melbourne, Victoria, Australia Grace Worldwide (Australia) Pty Limited Full time

We are seeking an exceptional Customer Service Representative to join our team at Grace Worldwide (Australia) Pty Limited. This is a fantastic opportunity for someone who is passionate about delivering outstanding customer service and is eager to advance their career in a dynamic and fast-paced environment.



About the Role

This role is perfect for a motivated and results-driven individual who is looking for a challenging and rewarding position. As a Customer Service Representative, you will be responsible for providing efficient and accurate service to our clients, while also handling daily proactive administrative duties.



Key Responsibilities


  • Answer and distribute calls received
  • Provide exceptional customer service
  • Participate in web training to enhance our processes
  • Assist with promotions, events, and other sales functions
  • Generate sales reports (system generated documents)
  • Ensure all billing is actioned and updated
  • Manage and maintain up-to-date information in our company operating system


Requirements

To be successful in this role, you will need to possess the following:




  • Previous experience in a customer service environment
  • A great attitude and a passion for delivering outstanding service
  • A proactive approach to work and a willingness to take responsibility for your performance
  • Excellent communication and interpersonal skills
  • Office and data entry experience


What We Offer

We offer a competitive salary of $65,000 - $75,000 per annum, depending on experience, as well as a range of benefits including flexible working arrangements, career advancement opportunities, and a comprehensive employee rewards and recognition program.



About Us

Grace Worldwide (Australia) Pty Limited is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management. We view our employees as our greatest asset and attribute our success to their dedication and talent.



Career Advancement Opportunities

We are committed to helping our employees grow and develop their careers. We offer comprehensive training, career advancement opportunities, and a diverse and inclusive work environment. Our dedication to inclusivity means we strive to create a workplace where everyone, regardless of their background, feels valued and included.



How to Apply

If you are a motivated and results-driven individual who is passionate about delivering outstanding customer service, please submit your application, including your resume and a cover letter, to [insert contact details].



Location

This role is based in [insert location] and requires the ability to work in a fast-paced environment. We offer flexible working arrangements, including the option to work from home and on-site.



Salary Range

The salary range for this role is $65,000 - $75,000 per annum, depending on experience.



Work-Life Balance

We understand the importance of work-life balance and offer flexible working arrangements to ensure our employees can achieve a healthy balance between work and personal life.



Inclusion and Diversity

We are committed to creating a workplace where everyone feels valued and included, regardless of their background. We welcome applications from people of Aboriginal and Torres Strait Islander descent and are proud of our Indigenous Participation Plan.



Equal Opportunity Employer

Grace Worldwide (Australia) Pty Limited is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive environment for all employees.



Contact Us

If you have any questions or would like to discuss this opportunity further, please contact us at [insert contact details].

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