Level 2 Application Support Specialist

1 month ago

Melbourne, Victoria, Australia RLDatix Full time

At RLDatix, we're committed to improving healthcare by empowering organizations with critical data insights. As a Level 2 Application Support Specialist, you'll play a vital role in ensuring the smooth operation of our connected healthcare operations platform.

As a key member of our APAC Customer Support team, you'll be responsible for managing technical application issues reported by customers through our customer portal or over the phone. Your expertise will be invaluable in resolving complex issues, managing escalations, and providing advanced technical support.

Key Responsibilities
  • Provide timely and consistent technical solutions to external customers and third parties based on service level agreements.
  • Record detailed and reproducible fault descriptions in our Ticking system (Zendesk).
  • Offer technical support in line with escalation timeframes through documented technical action plans.
  • Develop and maintain quality technical knowledge-based articles.
  • Assist Customer Support Analysts (L1) with Knowledge and Understanding.
  • Review product issues (bugs), assess their importance, impact, and priority.
  • Perform technical tasks on Cloud and On-Premises customer systems.
  • Sound understanding of the functionality of products from both an application and a system perspective (SQL, IIS, Infrastructure).
  • Documenting issue resolution steps and updating knowledge base articles.
  • Monitoring System Alerts and performance metrics
  • Performing root cause analysis and implementing temporary workarounds.
  • Deliver technical and implementation services to clients as part of planned project delivery, including:
  • Software product version upgrades/migrations and regression testing.
  • Review and writing some code and scripts HTML, SQL and Java Script. .NET is a bonus
Requirements
  • Minimum 1-2 years of experience in a similar role.
  • Customer Support: Comfortable providing outstanding technical services for applications in a remote technical environment.
  • Industry: Experience in healthcare, specifically in staff rostering, payroll, or workforce management.
  • Team Player: A charismatic team player who enjoys resolving complex technical issues efficiently. Able to create and maintain a positive, high-energy environment fostering mutual trust, respect, and team commitment.
  • Communication: Competent at communicating technical plans of action to customers or third parties.
  • Flexibility: Available to work flexible hours to ensure mission-critical systems are operational.
  • Problem Solving: Demonstrates clear thinking under pressure and strong communication skills to maintain customer confidence in RLDatix. Gather, verify, and assess information to gain an accurate understanding of situations. Evaluate evidence, seek advice, and make clear, timely decisions.
  • Planning and Organising: Determine courses of action by breaking them down into smaller steps, planning and resourcing each step while considering potential problems.
  • Building Relationships: Develop effective relationships with colleagues and customers, responding appropriately to feedback.
  • Understanding RLDatix: Be aware of RLDatix Values, Corner Stones, strategies, policies, and procedures, and understand how the organisation operates.
  • Innovation, Flexibility, and Adaptability: Undertake tasks with a positive attitude, respond well to management and customer requests, meet business goals, and adapt to change.
Technical Capabilities
  • Microsoft SQL Server 2008 R2 and above
  • Strong T-SQL skills
  • Develop and apply SQL scripts as required
  • Knowledge of technologies including ASP.net. SQL, VB, C#, XML, HTML5, JavaScript and JQuery with the ability to read and write code.
  • Proficient with Team Foundation Server, Visual Studio
  • Experience in IT Operations supporting a Windows enterprise environment
  • Knowledge of Remote Access Technologies (e.g., Citrix)
  • Familiarity with Development work tracking technologies; Agile development methods are used by our R&D Teams.
  • Experience with Zendesk or similar ticketing solution.

Desirable

  • Knowledge of networking standards and connectivity
  • Database Performance Tuning expertise
  • Experience in SaaS/Enterprise-scale application infrastructure management
  • Technical proficiency across Networking, Security, Microsoft Technologies, and Hosting
  • Relevant certifications (MCITP, MCSA, VCP)
  • Microsoft Report Writer
  • SSRS Reporting

  • Level 2 Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia RLDatix Full time

    Transforming Healthcare through Technical ExcellenceAt RLDatix, we're dedicated to improving healthcare by empowering organizations with critical data insights. As a Level 2 Application Support Analyst, you'll play a vital role in ensuring the seamless operation of our connected healthcare operations platform.Key Responsibilities:Provide timely and...

  • Level 2 IT Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Salt Recruitment Full time

    Technical Support Expert WantedSalt Recruitment is seeking a skilled Level 2 IT Support Specialist to join our team full-time.Our partner is a Managed Service Provider delivering IT solutions across cloud transformations, data centres, cyber security, and user devices technology in Australia for over 40 years.This position is highly suited to an experienced...

  • Level 2 Support Specialist

    5 days ago

    Melbourne, Victoria, Australia Salt Recruitment Full time

    Job OverviewSalt Recruitment is partnering with a leading Managed Service Provider based in Melbourne to hire an experienced Level 2 Support Specialist for their IT infrastructure team.

  • Level 2 Service Desk Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Salt Recruitment Full time

    Salt Recruitment is seeking a skilled Level 2 Service Desk Support Specialist to join their team in Melbourne. The ideal candidate will have a strong background in IT support, with experience in addressing escalated hardware and software issues on desktops, laptops, and peripherals.The successful candidate will be responsible for analysing recurring...

  • High-Level Application Support Specialist

    3 days ago

    Melbourne, Victoria, Australia RLDatix Full time

    RLDatix is a global healthcare technology company that aims to improve patient safety and care quality. We are seeking a highly skilled High-Level Application Support Specialist to join our APAC Customer Support team.About the Role:This role involves providing advanced technical support to external customers and third parties, resolving complex issues,...

  • Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co Full time

    Delivering Exceptional Customer ExperiencesAt Travel + Leisure Co., we're shaping the future of the travel industry by creating new possibilities for travelers. As a Software Support Specialist, you'll play a crucial role in ensuring our operations run smoothly by providing top-notch level 1 application support for our clients.Key Responsibilities:Provide...

  • Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co Full time

    About Our TeamWe are a close-knit team at Travel + Leisure Co., dedicated to delivering exceptional service to our clients. We develop and provide a high-quality property management system for resorts, holiday clubs, and other accommodation groups, enabling them to provide seamless and memorable experiences for their guests.Your RoleAs a Software Support...

  • Application Support Specialist

    1 month ago

    North Melbourne, Victoria, Australia Clicks IT Recruitment Full time

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team at Clicks IT Recruitment.The successful candidate will be responsible for providing technical support and configuration of client applications, with a focus on finance and HR applications.Key Responsibilities:Level 2 and 3 incident and problem resolutionSystem, module,...

  • Enterprise Applications Support Specialist

    4 days ago

    Melbourne, Victoria, Australia Western Health Full time

    At Western Health, we are seeking a highly motivated and experienced System Administrator to join our team in supporting enterprise applications. This role offers a unique opportunity for professional growth and development within a dynamic healthcare environment.We value our employees and provide them with comprehensive support, including access to ongoing...

  • Application and Assessment Support Specialist

    4 days ago

    Melbourne, Victoria, Australia Randstad Full time

    The Application and Assessment Support Specialist will play a pivotal role in supporting the assessment and decision-making process for applications.This position requires an individual with strategic thinking skills to develop and implement new processes, work on multiple projects simultaneously, and build and maintain sensitive relationships with...

  • Application Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia RLDatix Full time

    Rewarding careers involve a blend of technical expertise and a desire to make a meaningful impact on the lives of others. At RLDatix, our mission is to improve healthcare by empowering organizations with the tools and insights they need to deliver the best possible care. We're seeking a talented Application Support Specialist to join our team in Australia,...

  • Application Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Travel + Leisure Co Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is to deliver exceptional experiences for millions of travelers worldwide. We're shaping the future of the travel industry by creating new possibilities for travelers.Role OverviewWe're seeking a skilled Application Support Specialist to join our close-knit team. As a key member of our support...

  • Case Manager Level 2 Specialist

    1 month ago

    Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    At Allianz Australia Services Pty Ltd, we're committed to delivering exceptional customer experiences. As a Case Manager Level 2, you'll play a vital role in ensuring our customers receive the support they need during challenging times.About the RoleProvide expert claims management services to customers, ensuring timely and effective resolution of their...

  • Enterprise Application Support Specialist

    1 month ago

    Melbourne, Victoria, Australia Public Sector People Full time

    Key ResponsibilitiesThe successful candidate will be responsible for providing level 2 and 3 incident and problem resolution, ensuring system and application stability and performance, and offering technical guidance to resolve incidents and problems.Additionally, the candidate will engage in system upgrades, patches, and application lifecycle management,...

  • Application Specialist

    4 weeks ago

    Melbourne, Victoria, Australia City Facilities Management Full time

    Job SummaryCity Facilities Management is seeking an experienced Application Specialist to join our team. As an Application Specialist, you will be responsible for the ongoing management of incidents and requests for Applications within the Enterprise Applications portfolio.Key ResponsibilitiesWork with IT and business stakeholders to provide feedback to the...

  • Customer Application Support Specialist

    5 days ago

    Melbourne, Victoria, Australia TAL Full time

    At TAL, we're seeking a highly skilled Customer Application Support Specialist to join our team. This pivotal role plays a crucial part in our distribution chain, ensuring seamless management of life insurance applications submitted by our Client Services Team.Key ResponsibilitiesCollaborate with clients, insurers, and medical partners to meet application...

  • Technical Application Support Specialist

    1 week ago

    Melbourne, Victoria, Australia RLDatix Full time

    At RLDatix, we are dedicated to improving healthcare by providing a connected operations platform that enables organizations to make better informed decisions.About the Role:The Technical Application Support Specialist - APAC will be an integral part of our APAC Customer Support team. This role is responsible for managing technical application issues...

  • Application Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Green Light Full time

    Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. We have a requirement for an Application Support Specialist to join our team.As a key member of our team, the successful candidate will be responsible for acting as a software assessor, identifying and resolving issues...

  • Autism Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Achieve Support Services Full time

    About UsAchieve Support Services is a specialized support provider that goes beyond just providing staff. We recognized the importance of expertly trained professionals in delivering support to individuals with specific needs.Job SummaryWe are seeking an Autism Support Specialist to join our team, reporting to the Accommodation Services Manager. This role...

  • Application Support Expert

    3 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    A local council in the northern suburbs of Melbourne is seeking an experienced Applications Support Analyst to join their team on a temporary basis.Key Responsibilities:Provide Level 2 and 3 incident and problem resolution to ensure system and application stability and performance.Offer technical guidance to resolve incidents and problems, and engage in...