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Assistant Reservations Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced Assistant Reservations Manager to join our team at Accor. As a key member of our reservations department, you will be responsible for managing the day-to-day operations of our reservations team, ensuring seamless guest experiences, and driving revenue growth.
Key Responsibilities
- Team Management
- Direct, guide, and train the FIT Reservations Sales Agent on their core duties
- Assist the Reservation Manager in achieving reservation KPIs for ALL membership enrollment
- Coach, motivate, or discipline team members as necessary to achieve a successful and positive team environment
- Reservations Operations
- Process and input reservations following hotel standard operating procedures
- Ensure all arrivals are seamless by managing all arrival checks in conjunction with the Reservations Manager
- Take direct reservations when necessary, including all Executive Office bookings
- Revenue Growth
- Close liaison with the Reservations and Revenue Managers on availability, pricing, and methodology
- Ensure stop sells on room types, market segments, and/or rate levels are enforced with the team when directed by the Revenue or Reservations Manager
- Co-ordinate group reservations ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates
- Guest Experience
- Maintain a positive selling approach to maximize yield in both occupancy and revenue
- Ensure minimal open outstanding accounts for Reservations
Requirements
- Guest Focused Personality
- Strong interpersonal and problem-solving abilities
- Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude
- Technical Skills
- Proficiency in Hotel PMS systems, such as Opera and Opera Cloud
- Education and Experience
- Prior management or leadership position is preferred
- Strong organizational and multitasking abilities, with a keen eye for detail
What We Offer
- Collaborative and Supportive Environment
- Industry-leading rewards, including exclusive discounts on accommodation, dining, bars, and more in over 100 countries with Accor Hotels and our partners
- Progressive leave policies, including 10 weeks parental leave
- Complimentary dry cleaning and discounted city parking
- Reasonable adjustments to support your needs
- Professional Development
- Opportunities for development and growth with industry experts
