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Reservations Coordinator

2 months ago


Sydney, New South Wales, Australia Accor Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations Specialist to join our team at Accor Hotels. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from initial inquiry to check-out.

Key Responsibilities:
  • Guest Service: Consistently offer friendly, engaging, and personalized service to our guests, ensuring their needs are met and exceeded.
  • Revenue Management: Maximize revenue through effective up-selling and ensuring the best selection of rooms and amenities for our guests.
  • Reservation Management: Update and manage reservations to ensure a smooth check-in and check-out process, minimizing errors and maximizing guest satisfaction.
  • Communication: Respond to guest inquiries in a timely and professional manner, providing accurate and helpful information about hotel facilities and services.
  • Problem-Solving: Take ownership of guest requests and concerns, resolving issues promptly and efficiently to maintain high levels of guest satisfaction.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, ensuring seamless communication and a positive work environment.
Requirements:
  • Computer Literacy: Proficient in Microsoft Windows applications and able to learn new systems quickly.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with guests and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Language Skills: Fluency in both Arabic and English, with the ability to communicate effectively with guests and colleagues.