Front Office All Rounder

2 weeks ago

Devonport, Tasmania, Australia Novotel Hotels Full time $45,000 - $65,000 per year

Company Description
"Hospitality is a work of Heart"
at Novotel Devonport we are currently seeking a Front Office All Rounder to join our Front Office team Everything we do, we do to help our guests and our people feel welcomed

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.

As a Front Office All Rounder, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

Job Description

  • Be the first point of contact and greet guests with a warm welcome every time
  • Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
  • Make the check-in, check-out process run smoothly
  • Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
  • Ensure the security of our guests and their possessions
  • Handle guest complaints in a positive manner escalating as required
  • Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
  • Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
  • Participating in training and development programs to enhance skills and capabilities to increase the guest experience
  • Assist with valet parking as required

Qualifications

  • Previous customer service experience, preferably in a Hotel environment
  • An energetic, team-focused, and can-do attitude
  • Ability to work independently and demonstrate initiative in a dynamic environment
  • Enthusiasm to connect with guests and to hear their story
  • Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the phone
  • Self-motivated with a positive and professional attitude
  • Knowledge of Opera Cloud is a bonus
  • The ability to work across a 24/7 roster - evenings, mornings, and weekends
  • Current Australian Drivers Licence

Additional Information

Additional Information

In return we will offer you…

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms.
  • An opportunity to be part of a fun and supportive team who love what they do

Please note, you require full working rights in Australia to be eligible for this position.

  • Barista / Front Of House

    1 week ago

    Devonport, Tasmania, Australia Leaping Goat Coffee Full time $45,000 - $55,000 per year

    Join the HerdLeaping Goat Coffee is growing, and we're on the lookout for some energetic, coffee-loving crew members to join our team. Whether you're a seasoned barista, a front-of-house superstar, or just someone who thrives on great vibes and teamwork—we'd love to meet youAt Leaping Goat, we're all about creating a welcoming experience for our customers....

  • Front Office Attendant

    4 weeks ago

    Devonport, Tasmania, Australia Endeavour Group Full time

    OverviewAbout The RoleFront Office Attendant - Gateway HotelDo you have a knack for making people feel instantly welcome? Do you get a buzz from creating a "home away from home" for every guest? We are looking for a superstar Front Office Attendant to join our team.A day in the life of a Front Office Attendant:Be the first friendly face our guests see,...

  • Front Office Attendant

    4 weeks ago

    Devonport, Tasmania, Australia Endeavour Group Full time

    OverviewAbout The RoleFront Office Attendant - Gateway HotelDo you have a knack for making people feel instantly welcome? Do you get a buzz from creating a "home away from home" for every guest? We are looking for a superstar Front Office Attendant to join our team.A day in the life of a Front Office Attendant:Be the first friendly face our guests see,...

  • Front Office Attendant

    5 days ago

    Devonport, Tasmania, Australia ALH Hotels Full time $104,000 - $130,878 per year

    About the RoleFront Office Attendant - Gateway HotelDo you have a knack for making people feel instantly welcome? Do you get a buzz from creating a "home away from home" for every guest? We are looking for a superstar Front Office Attendant to join our teamA day in the life of a Front Office Attendant:Be the first friendly face our guests see, setting the...

  • Front Office Attendant

    4 weeks ago

    Devonport, Tasmania, Australia Endeavour Group Full time

    OverviewJoin to apply for the Front Office Attendant - Gateway Hotel role at Endeavour Group.Location: Miandetta, Tasmania, AustraliaResponsibilitiesBe the first friendly face our guests see, setting the stage for an unforgettable visit with warmth and great vibes.Bring a positive and upbeat energy to every check-in, phone call, and email.Handle check-ins...

  • Front Office Attendant

    4 weeks ago

    Devonport, Tasmania, Australia Endeavour Group Full time

    OverviewJoin to apply for the Front Office Attendant - Gateway Hotel role at Endeavour Group.Location: Miandetta, Tasmania, AustraliaResponsibilitiesBe the first friendly face our guests see, setting the stage for an unforgettable visit with warmth and great vibes.Bring a positive and upbeat energy to every check-in, phone call, and email.Handle check-ins...

  • Front of House Supervisor – Casual

    2 weeks ago

    Devonport, Tasmania, Australia Devonport City Council Full time $60,000 - $80,000 per year

    Position Purpose:We are seeking an enthusiastic and customer focused Front of House Supervisor to join our teamThis casual position is an important role in the operations of the function and events at all venues within the paranaple precinct , you will be responsible for the supervision of theatre performances, function and event room hire activities,...

  • Administration Assistant

    2 weeks ago

    Devonport, Tasmania, Australia Jaytric Logistics (Tas ) PTY LTD Full time $104,000 - $130,878 per year

    Jaytric Logistics reflects the owner's belief that a strong foundation of customer service, understanding the customers' needs, thinking "outside the square" and working closely with our customers to provide the right solution for them is extremely important, particularly when critical logistic needs arise.Our Opportunity:We are seeking an Administration...

  • Burnie - Permanent Administration Officer

    1 week ago

    Devonport, Tasmania, Australia The Pentarch Group Full time $60,000 - $80,000 per year

    About the position We have an exciting permanent full-time position available for an experiencedAdministration Officerwho, working as part of the administration team, will provide administrative support at our Burnie site.  As an Administrative Officer, you'll play a vital role as part of the team that provides administrative operational support, with a...

  • Administration Officer

    5 days ago

    Devonport, Tasmania, Australia CVGT Employment Full time $60,000 - $80,000 per year

    CVGT Employment is entering an exciting new chapter with the launch of the Inclusive Employment Australia (IEA) program - an evolution in how we support people with disability, injury, or health conditions to find meaningful, sustainable work. As part of this transformation, we're hiring across multiple roles and locations to build a passionate team ready...