Guest Service Agent

4 days ago

Devonport, Tasmania, Australia NOVOTEL Full time $40,000 - $60,000 per year
Company Description

Be part of something BIG At Novotel Devonport we are currently seeking a Guest Service Agent to join our Front Office team

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.


Job Description

As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

  • Be the first point of contact and greet guests with a warm welcome every time
  • Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
  • Make the check-in, check-out process run smoothly
  • Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
  • Ensure the security of our guests and their possessions
  • Handle guest complaints in a positive manner escalating as required
  • Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
  • Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
  • Participating in training and development programs to enhance skills and capabilities to increase the guest experience
  • Assist with valet parking as required
Qualifications
  • An energetic, team-focused and can-do attitude
  • Enthusiasm to connect with guests and to hear their story
  • Exceptional communication skills, both written and verbal
  • High level of computer literacy
  • Excellent attention to detail
  • Knowledge of Opera PSM is a bonus
  • A full Tasmanian Drivers Licence Willingness and availability to work flexible hours including mornings, nights, weekends, and holiday periods
Additional Information


In return, we will offer you:

  • A fun work environment where your job is simply to make people happy
  • A genuine sense of community… our team is one big family
  • Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience
  • If hospitality is your thing, the career opportunities are endless as part of Australia's largest hospitality employer, Accor
  • Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Do you want to apply?

We are eager to fill this role – so if this sounds like the right fit for you, don't delay we want to hear from you today

Please send us your resume with a brief cover letter telling us why you are the best person for the role and tell us what guest experience means to you.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Please note, that you will require full working rights in Australia to be eligible for this position.

To be success in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.

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