Technical Services Lead

Established in 2001 with a core ethos to help clients identify technology investments that underpin commercial outcomes — IT Integrity is a partner in our clients' success.

With over 20 years of Merger & Acquisition and Capital Works experience, our founding clients — Pfizer and ALDI Stores (still clients today) — reflect our long-standing commitment to excellence. IT Integrity has led large-scale global M&A activity and designed national retail technology architecture across greenfield and uplift capital builds.

We bring 12+ years of detailed Care Service experience across Aged Care, Home Care, NDIS, and Community Services clients throughout Australia. Our award-winning solutions have led to our CEO's active participation at the industry's peak body level.

Our expertise spans Technology Strategy, Governance & Change, Design, Implementation & Support across all technology pillars:

As a vendor-agnostic company, we maintain strong ties with industry leaders without financial obligations, ensuring our clients' interests are always the priority.

About the Role:

We are seeking a highly skilled and motivated Technical Services Lead to oversee the technical delivery and pre-sales team. This role is ideal for someone with strong leadership capabilities, a deep technical background, and a passion for delivering exceptional service.

Key Responsibilities:

• Lead, mentor and manage the technical services team, including solution architects, project engineers, and pre-sales engineers.

• Solution architecture and technical lead responsibilities for projects.

• Ensure the technical quality of project deliverables.

• Prepare technical documentation for projects.

• Carry out evaluation and participate in selection of vendors of appropriate technologies to be used across the company for the provision of solutions to meet customer and business requirements.

• Work closely with clients technical and business stakeholders.

• Accountability for creating and reviewing proposals for client projects.

• Accountability for the formulation of detailed Bill of Materials for projects.

• Manage vendors from a technical perspective during projects.

• Provide technical guidance and mentorship to team members.

Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field.

• 5+ years of experience in a solution architect or similar roles, with at least 2 years in a leadership position.

• Strong knowledge of IT systems, networking, cloud platforms (e.g., Azure, AWS), and cybersecurity.

• Excellent problem-solving, communication, and organizational skills.

• ITIL certification or similar is a plus.

• Ability to delegate tasks and responsibility.

• Excellent soft skills – listening, coaching, mentoring, facilitation.

• Demonstrated ability to understand technical concepts and contexts.

• Proven ability to work independently and collaboratively.

• Well developed Influencing and negotiation skills.

• Budget development and cost management skills.

• Excellent communication and documentation skills,

Why Join Us?

• Competitive salary and benefits

• Dynamic and collaborative work environment

• Opportunities for professional growth and development

• Work with cutting-edge technologies and a passionate team

Apply Now to be part of a forward-thinking company that values innovation and excellence in IT services.

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Your application will include the following questions:Which of the following statements best describes your rights to work in Australia? How many years' experience do you have as a Technical Services Lead? Are you able to travel for this role when required? What is your expected annual base annual salary excluding super? Do you have experience working for an MSP or consulting services firm? Which project methodologies and frameworks have you worked with? Do you have experience with Project Governance and Change Management? Do you have experience with Microsoft Cloud Technology implementations? Have you worked in a PMO previously? How many years' experience do you have in leadership roles?

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