Specialty Claims Professional

3 days ago

Sydney, New South Wales, Australia beBeeClaimsProfessional Full time $100,000 - $141,500
Job Overview

We are seeking a highly skilled Specialty Claims Professional to join our team. The ideal candidate will have a proven track record of managing complex claims and providing exceptional customer service.

Key Responsibilities
  • Proactively manage claims in accordance with our company's Claim Handling Principles.
  • Manage complex and challenging claims within authority level and specialization.
  • Collaborate with key stakeholders, drive value and benefit, work closely with your manager, fellow claims handlers, practice leaders and product underwriters, and achieve the best outcomes for our clients by resolving and settling claims proactively.
  • Proactively manage expenses through thoughtful expense management and claims best practice.
  • Active participant in Quality Review Process.
  • Assist Underwriters with policy review and drafting, participate in external marketing and business development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
  • Coordinate and manage communication with internal and external stakeholders to ensure the highest level of customer service and transparency.
  • Produce internal reporting in support of best practice and reserving guidelines.
  • Effectively manage, track and report on portfolio performance.
  • Coach less experienced colleagues and be a role model in best practices.

You will report to the Specialty Claims Manager.

Requirements
  • Solid direct (specialty) claims experience or other lines of commercial insurance.
  • Sound knowledge of key product line(s) and regulatory environment.
  • Up to date appreciation of the technical requirements of the role.
  • Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision making skills.
  • First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences.
  • Demonstrates excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the organization.
  • Excellent diligence and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.
  • Able to organize self (and others if applicable) including effective scheduling, prioritization, and time management skills, completing tasks to tight deadlines.

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