Property & Specialty Claims Consultant

5 days ago

Sydney, New South Wales, Australia Iag Full time

Overview
Property & Specialty Claims Consultant at IAG
Join the largest insurance group in Australia and New Zealand.
We're here for you.
Are you ready?
Your Role
We're looking for Claims Consultants to join our Property Claims team, supporting customers across Australia.
As a Claims Consultant, you'll be at the heart of our claims experience—helping customers navigate property loss with empathy, efficiency, and integrity.
You'll manage claims end-to-end, from initial contact to resolution, ensuring every interaction builds trust and delivers fair outcomes.
You'll collaborate with internal teams and external partners like builders and suppliers to ensure timely repairs and replacements.
This is a full-time, permanent role based nationwide, with flexible working options available.
We're committed to supporting your success with comprehensive onboarding and ongoing development.
Applications close 1 September.
About You
You're someone who thrives in a fast-paced, customer-focused environment.
You bring energy, empathy, and a drive to make things better.
You'll succeed in this role if you have:
A collaborative mindset and ability to work independently
A passion for helping people and delivering quality outcomes
Effectively communicate with customers and diffuse conflict situations
Strong written and verbal communication skills
Experience in a customer service role
Strong customer focus including well developed customer service skills
Intermediate computer skills – ability to troubleshoot and navigate multiple systems
Experience working in insurance would be a bonus
Confidence using technology and managing multiple communications channels
About Us
IAG is the largest general insurance group in Australia and New Zealand, underwriting over $13 billion in premiums annually.
We're more than insurance—we're a tech hub, a climate change research centre, and a community resilience partner.
You'll know our brands—NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance.
Together, we turn our purpose of making your world safer into action.
Why Join Us
At IAG, you'll enjoy 13% superannuation as standard
Discounts for families and parents hub and support
Award-winning recognition system
Welcome Back payment after parental leave
Accredited Rainbow Tick (NZ) and AWEI Awarded (AU) business
Commitment to net zero by 2050
Paid emergency services and volunteer leave
Access to IAG Academy for ongoing learning
We're proud to support reconciliation for First Nations people and foster a safe, inclusive workplace for all.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Insurance
We're ready for you.
Apply today.
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