Property & Specialty Claims Consultant

2 weeks ago

Sydney, New South Wales, Australia Iag Full time

Overview
Join to apply for theProperty & Specialty Claims Consultantrole atIAG.
Make a Real Difference as a Property & Specialty Claims Consultant.
Join the largest insurance group in Australia and New Zealand.
We're here for you.
Are you ready?
Role
We're looking for Claims Consultants to join our Property Claims team, supporting customers across Australia.
As a Claims Consultant, you'll be at the heart of our claims experience—helping customers navigate property loss with empathy, efficiency, and integrity.
You'll manage claims end-to-end, from initial contact to resolution, ensuring every interaction builds trust and delivers fair outcomes.
You'll collaborate with internal teams and external partners like builders and suppliers to ensure timely repairs and replacements.
This is a full-time, permanent role based nationwide, with flexible working options available.
We're committed to supporting your success with comprehensive onboarding and ongoing development.
Applications close 1st September.
About You
You're someone who thrives in a fast-paced, customer-focused environment.
You bring energy, empathy, and a drive to make things better.
You'll succeed in this role if you have:
A collaborative mindset and ability to work independently
A passion for helping people and delivering quality outcomes
Effectively communicate with customers and diffuse conflict situations
Strong written and verbal communication skills
Experience in a customer service role
Intermediate computer skills – ability to troubleshoot and navigate multiple systems
Experience working in insurance would be a bonus
Confidence using technology and managing multiple communications
About Us
IAGis the largest general insurance group in Australia and New Zealand, underwriting over AUD 13 billion in premiums annually.
We're more than insurance—we're a tech hub, a climate change research centre, and a community resilience partner.
You'll know our brands—NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance.
Together, we turn our purpose of making your world safer into action.
Why Join Us
At IAG, you'll enjoy a strong benefits package including 13% superannuation as standard
Paid parental leave and related support
Acknowledgement through a recognition system and awards
Access to Rainbow Tick (NZ) and AWEI Awarded (AU) accreditation
Commitment to net zero by 2050
Paid emergency services and volunteer leave
G Academy for ongoing learning
We're proud to support reconciliation for First Nations people and foster an inclusive workplace for all.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries: Insurance
We're ready for you.
Apply today.
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