Property & Specialty Claims Consultant

1 week ago

Sydney, New South Wales, Australia IAG Full time
Overview

Join to apply for the Property & Specialty Claims Consultant role at IAG.

Make a Real Difference as a Property & Specialty Claims Consultant. Join the largest insurance group in Australia and New Zealand. We're here for you. Are you ready?

Role

We're looking for Claims Consultants to join our Property Claims team, supporting customers across Australia. As a Claims Consultant, you'll be at the heart of our claims experience—helping customers navigate property loss with empathy, efficiency, and integrity. You'll manage claims end-to-end, from initial contact to resolution, ensuring every interaction builds trust and delivers fair outcomes. You'll collaborate with internal teams and external partners like builders and suppliers to ensure timely repairs and replacements. This is a full-time, permanent role based nationwide, with flexible working options available. We're committed to supporting your success with comprehensive onboarding and ongoing development.

Applications close 1st September.

About You

You're someone who thrives in a fast-paced, customer-focused environment. You bring energy, empathy, and a drive to make things better. You'll succeed in this role if you have:

  • A collaborative mindset and ability to work independently
  • A passion for helping people and delivering quality outcomes
  • Effectively communicate with customers and diffuse conflict situations
  • Strong written and verbal communication skills
  • Experience in a customer service role
  • Intermediate computer skills – ability to troubleshoot and navigate multiple systems
  • Experience working in insurance would be a bonus
  • Confidence using technology and managing multiple communications
About Us

IAG is the largest general insurance group in Australia and New Zealand, underwriting over AUD 13 billion in premiums annually. We're more than insurance—we're a tech hub, a climate change research centre, and a community resilience partner. You'll know our brands—NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance. Together, we turn our purpose of making your world safer into action.

Why Join Us
  • At IAG, you'll enjoy a strong benefits package including 13% superannuation as standard
  • Paid parental leave and related support
  • Acknowledgement through a recognition system and awards
  • Access to Rainbow Tick (NZ) and AWEI Awarded (AU) accreditation
  • Commitment to net zero by 2050
  • Paid emergency services and volunteer leave
  • G Academy for ongoing learning

We're proud to support reconciliation for First Nations people and foster an inclusive workplace for all.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: Insurance

We're ready for you. Apply today.


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